Regional Service Manager

As the Regional Service Manager, you play a critical role in establishing and overseeing the maintenance platform for our portfolio. We are seeking a dynamic leader who can drive results, leveraging their extensive experience in property management to ensure optimal maintenance operations and uphold our high standards.

Your responsibilities include building and managing a strong maintenance team, implementing efficient maintenance processes, and maintaining compliance with all regulations. Your leadership will be key in optimizing resources, enhancing the resident experience, and ensuring the overall success of our communities. Overall, this role is instrumental in ensuring the smooth operation and upkeep of our properties, making you a crucial part of our team's success.

What You Have Already Achieved (Requirements)

• Must live near Atlanta, GA or willing to relocate to Atlanta, GA
• Proven experience in overseeing maintenance operations across multiple sites.
• Strong leadership and team management skills.
• Budget development and management expertise.
• In-depth knowledge of regulatory requirements related to facility maintenance.
• Exceptional leadership and interpersonal skills with a focus on team building, collaboration, development, mentoring, and training.
• Ability to make strategic decisions and solve complex problems.
• Proven track record of successfully implementing asset improvement strategies and achieving positive outcomes.
• Progressive experience in property management maintenance, with a minimum of 3 years in a regional management role

What You Are Great At (Responsibilities)

• Actively participate in company meetings and live the DLP values and mission.
• Develop and maintain best-in-class standards for community cleanliness, appearance and customer service.
• Develop maintenance schedules, plans, and budgets, ensuring efficient maintenance operations.
• Lead and manage a team of maintenance supervisors, technicians, and staff.
• Implement quality control measures for property upkeep and cleanliness.
• Coordinate with vendors and contractors for specialized maintenance tasks and monitor performance.
• Stay updated on property maintenance regulations and implement necessary measures for compliance.
• Establish protocols for maintenance emergencies and ensure compliance with safety regulations.
• Foster positive resident relations and handle escalated maintenance issues.
• Prepare reports on maintenance activities, budget variances, and key performance indicators due monthly with recommendation to recover.
• Provide recommendations for capital projects and maintenance optimization.
• Prepare reports on maintenance activities, budget variances, and key performance indicators.
• Assist service team with completing service requests and prioritize workloads.
• Maintain documentation and logs for safety, maintenance, and compliance.
• Reduce and manage after-hours and emergency calls, promoting Saturday hours.
• Implement preventive maintenance programs and manage service team training and development.
• Manage budgets, achieve expense goals, and assist with vendor sourcing and scope development.
• Perform community inspections and visits to ensure quality and financial performance.
• Correct all code violations within 5 days of notification.
• Conduct safety inspections and audits, ensuring compliance with OSHA regulations.
• Review service requests for trends and accuracy, and ensure proper entry and closure into Appfolio.

What You’re Motivated By: 

• Making an impact. Whether it's the residents who call our Thriving Communities home, the investors who trust us to be stewards of their capital,  or the sponsors we work with to 10x their business, everything we do is about making an impact. 
• Challenges. You see roadblocks as opportunities and are proactive in finding solutions. 
• Growth. We’ve been named to the Inc. 5000 as one of the Fastest-Growing Private Companies in America for eleven consecutive years. 

Who We Are

What We Do In One Sentence:

We finance the building of Thriving Communities. 

Our Mission:

We are changing the nation through the building of Thriving Communities. We are the leader in funding the building of Thriving Communities centered in safe, attainable housing. 

Our Purpose:

To passionately make an extraordinary impact by transforming lives and building Thriving Communities. 

Our Big, Hairy, Audacious Goal (BHAG):

To positively impact and transform 10 million lives by funding the building of 5,000 Thriving Communities, becoming one of America’s 100 largest private companies.

Our Culture:

• We work hard, marching towards ambitious goals driven by a purpose that’s bigger than ourselves. 
• We are impact-driven, seeking to make a difference not just on the affordable housing crisis but also in the lives of our employees, investors, and partners. 
• We are disciplined, following our exclusive Elite Execution System to develop personally and professionally. 
• We strive to Live Fully, finding fulfillment in all areas of our lives.

Our Core Values:

Driven For Greatness: We are driven by the pursuit of knowledge and the paramount importance of a growth mindset, cultivating greatness both personally and professionally.

Living Fully: We prioritize living fully with a dedication to achieving optimal health in all aspects of life: faith, family, friends, freedom, fun , fulfillment, fitness, and finance. . We are intentional with our time, integrating the 8fs of our life to achieve our goals & God’s goals.

Grit: We have the endurance and unshakable commitment necessary to achieve our visionary long-term goals.

Community: We elevate the greater good over individual interests, magnifying our impact and cultivating thriving relationships with investors, sponsors, residents, and our colleagues.

Authenticity: We are true to ourselves and others, steadfast in our beliefs and values. We hold ourselves and others accountable, fostering open dialogue to propel growth.

Prepared to Win: We apply discipline to our thoughts and our actions, which leads us to put forth consistent effort and commitment doing the important proactive work despite the urgent priorities we face each day. We plan to win, and are prepared for volatility and challenges.

Kingdom Impact: We share God's love and transformative power through our labor, serving everyone in God’s likeness. The world will know God more through our work and how we do it.

Twenty-Mile March: We march towards clear, well-defined goals and objectives with unwavering focus, constantly evaluating our performance and course correcting as needed.

Stewardship: We are guided by our commitments to those who trust us with their capital, their communities, and their careers .

Servant Leadership: We lead with high standards & deep devotion. We display as humble confidence as we build deep relationships and trust. We show the way through the forest, empowering growth, accountability, and a founder’s mentality, with team members regularly asking “What else can I do to achieve the desired results?”

Benefits and Perks:

Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

Equal Opportunity Employer:

DLP is a committed Equal Opportunity Employer. If you are a qualified individual with a disability and require assistance in searching for a position or submitting an application, please contact HR at hr@dlpcapital.com. Offers of employment are conditional upon satisfactory completion of pre-employment background verification (including E-Verify). California applicants can view our California Data Privacy Policy here.