What are the responsibilities and job description for the Customer Experience Specialist position at DLRdmv?
DLRdmv creates and deploys innovative Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv provides an exciting, entrepreneurial work environment for individuals interested in being a part of a growing company that is fully committed to serving its customers.
Job Overview
The Customer Experience Specialist plays an integral role in the success of DLRdmv and our DLR50 software product. The Customer Experience Specialist will execute out of state title and registration applications that have been submitted by our automobile dealership clients to ensure everything is accurate and meets the applicable state requirements. A successful candidate in this role will have vast knowledge of vehicle titling regulations in all 50 states. This position will report to the DLR50 Customer Experience Manager.
Responsibilities and Duties
- Examine documents for accuracy
- Communicate clearly and in a timely manner with field and department team members with any information or documents needed.
- Make accurate corrections when needed.
- Report habitual errors to manager.
- Work diligently and accurately to meet personal and team goals.
Qualifications
- A minimum of a High School Diploma or equivalent is required.
- Bilingual preferred (Spanish/English)
- Experience working for an out of state titling service highly preferred
- Quality writing and communication skills.
- Attention to detail.
- Ability to work independently.
- Ability to maintain high level of confidentiality.
- Knowledge of Microsoft Systems
- Ability to sit for long periods.
- Team Player.
