Member Services Coordinator

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Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company’s locations: Dune Deck Beach Club, set outside of Westhampton Beach, New York.

Dune Deck Beach Club is seeking Seasonal Member Services Coordinators to join the Member Services Department.

The Member Services Department is the central communication hub between members, guests and all other club departments. The Member Services Coordinator is the initial point-of-contact for members throughout three areas of the beach club – front desk, spa/fitness and retail. The main objective of the Member Services Coordinator is to create a warm and welcoming atmosphere for members, guests, and prospects prior to, during and after their visit to the club Club. He/She/They possess a genuinely hospitable spirit and works diligently to anticipate a member’s needs. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Meet members/guests upon arrival and departure and greet them by name.
• Create and maintain member profiles and preferences.
• Communicate closely with residential services and housekeeping team regarding room requests, arrivals, changes and departures.
• Manage hotel reservation requests within the club lodging software.
• Facilitate updates to the mobile app, including creating events, managing sign-ups and regularly responding to member inquiries via the chat feature
• Coordinate and oversee Well-Being vendors and pop-up programs as needed.
• Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
• Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
• Answer incoming Club phones and transfer where needed.
• Receive Spa Service requests, book appointments, and coordinate with therapists accordingly.
• Greet and direct guest to gym and/or treatment rooms.
• Assist with maintenance of Fitness area as needed by Fitness Manager.
• If scheduled for retail, coordinators are responsible for opening, operating and closing the boutique.
• Restock inventory, maintain cleanliness and organization standards throughout the shop, assist customers with try-ons and special orders.
• Facilitate retail trunk shows and pop-ups as requested by Director of MS.
• Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
• Create and update written communication and visual guides including calendars, newsletters, event flyers, app push notifications and more.
• Assist with planning, promoting and executing Club events.
• Help coordinate arrival, set up and departure of any live entertainment and/or vendors.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.
• At least 6 months of prior hospitality experience, customer service, and telephone experience.
• Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.
• Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
• Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
• Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Benefits

• $24.00 - $29.00 USD per hour
• Employee Meals, Referral Incentives, and Recognition Programs
• Professional development and upward mobility opportunities
• Work-Family Culture

About Us

Sitting on the south fork of Long Island in Westhampton Beach, Dune Deck Beach Club is an idyllic beachfront club in New York, just moments away from bustling city life. Offering waterfront suites and an engaging set of outdoor and indoor amenities, Dune Deck creates a one-of-a-kind experience for family fun in the Hamptons. Here members can enjoy unique dining experiences throughout the summer season as well as Discovery’s signature Outdoor Pursuits program. Located just 15 minutes from The Hills, our newest East Coast property, Dune Deck has something for every member of the family. At Dune Deck, our employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities. All while providing the highest level of member and guest services and contributing to the creation of unforgettable experiences. For more information about our club, please visit: https://dunedeckclub.com/

Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.

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Salary : $24 - $29