What are the responsibilities and job description for the Help Desk Technician position at DLX ENTERPRISES LLC?
Entry Level Help Desk Technician
The Entry Level Help Desk Technician is responsible for support for our onsite and international team. This role is a full time, onsite position that will range from responding to requests in person and resetting forgotten passwords to troubleshooting devices. You will also track common issues to build internal training and knowledge. This position reports to our IT Manager as part of our Administration team.
Responsibilities:
- Go-To person for on site support
- Set up new devices for incoming employees ensuring installation of all necessary software
- Help track and manage inventory of computers, monitors and other gear from purchase to retirement
- Ensure our asset list is up to date - who has what device(s) and where they are
- Support in Onboarding // Setting up accounts and training how to navigate our IT tools ensuring they can hit the ground running
- Support HR and Department Heads in Offboarding // Deactivating accounts and collecting equipment
- Help manage user accounts in Google Workspace and Microsoft
- Support the IT Manager in rolling out new initiatives, tools, or system upgrades
Qualifications:
- Comfortable working with Mac and PC - you don't need to be an expert, we will train you
- Organized individual who can track equipment, users and processes
- An outgoing nature, thriving in a service centered business
- Excellent documentation skills
- Familiarity with Google Workspace and Microsoft Admin Console is preferred, but we can train you
- Exposure to device management like Hexnode UEM and/or security software like Harmony Checkpoint EDR
Ultimately:
A successful candidate will be a detail-oriented, efficient, and eager to learn individual who is not afraid to ask questions. You will work closely with our IT Manager, supporting the whole team and ensuring we are operating at full capacity.
Grow with us! Deployed Logix began in 2012 and is rapidly growing. With a loyal and developing customer base around the world, we pride ourselves on being a locally-owned business of quality, innovative products, crossing borders and oceans to carry on our mission of developing the best and fastest lifesaving products for first responders.
DLX is both a team-driven and a self-driven environment that thrives on the different skill sets that each member brings to the table. We are a family-oriented crew that invites partners and children of DLX team members to be part of our culture. We understand that work/life balance can be a difficult juggling act, and we strive to provide a place where you can succeed in both.