What are the responsibilities and job description for the Lead Maintenance Technician position at DMA Properties?
DMA Companies is a boutique real estate firm headquartered in Austin, Texas that specializes in the development, consulting, and management of top notch, mixed-income, mixed-use communities. We bring affordable and special needs housing to communities nationwide by utilizing the various private, state, and federal financing options. Our solid corporate structure enables us to provide the highest quality housing communities, while optimizing performance and achieving financial objectives. DMA is comprised of three distinct service lines (DMA Development Company, DMA Properties, and DMA Property Advisors) related to the development and management of affordable multifamily housing communities.
Why work at DMA?
At DMA, our focus is on people. We apply this focus to every aspect of what we do, from designing to managing our communities. We have built a culture with customer service at its core. At DMA, you are family, not a number. DMA consistently shows they care about their employees through their actions by providing work/life balance, great benefits, development opportunities, mentorship/leadership opportunities, promoting from within, employee appreciation events, etc. This mentality starts at the top and richly flows down to our onsite staff. We are all here because we believe in what we do, and we truly are people focused.
Employer paid medical premium (base plan) for the employee! We also offer dental, vision, life insurance, HSA, PTO plan that grows with tenure, and a retirement plan with company match!
About the community: our Affordable, luxury community is ___ units located in ____.
Summary and Responsibilities
The Lead Maintenance Technician reports directly to the Community Manager. As the Lead Maintenance Technician, you are responsible for all preventative and reactive maintenance, ensuring the community is fully functional and operating at its best condition. Positively represents DMA by adhering to quality standards and a customer focused approach.
- Works with Community Manager to ensure that organizational goals are while adhering to DMA community standards.
- Assists Community Manager in accomplishing financial objectives by completing work in house where applicable, preventing theft of company equipment/supplies/inventory by securing maintenance shop, reducing equipment breakdown and/or failure, and adhering to budget.
- Performs maintenance on vacant and occupied units in line with work order specifications.
- Consults with Community Manager when inventory is low and additional supplies are needed.
- Assists Community Manager in accomplishing financial objectives by completing work in house where applicable, preventing theft of company equipment/supplies/inventory by securing maintenance shop, reducing equipment breakdown and/or failure, and adhering to budget.
- Consults with Community Manager when tasks require a licensed contractor.
- Ensures the community grounds and/or common areas are aesthetically pleasing and free of potential safety hazards.
- Remain in constant communication with Community Manager regarding any maintenance and/or safety issues.
- Follows DMA policies and procedures when completing all work orders.
- Performs plumbing, minor electrical, carpentry, and other interior repairs; including emergencies after-hours.
- Diagnoses and works with HVAC vendor for warranty repairs; handles non-warranty repairs/maintenance in-house when possible.
- Replaces filters and cleans air conditioning vents in vacant apartments and occupied units on as needed basis.
- Responsible for completing make-readies/turnovers (including painting, repairs, carpentry, wall/sheetrock repair, carpet shampoo/vinyl repair, lock changes, etc.) and reporting status to Community Manager.
- Assist at other DMA communities when needed.
- Other duties as assigned.
What you will need to be successful:
- At least 2 years of property maintenance experience (HVAC maintenance and repairs, completing work orders, make-readies, contractor relations, etc.) required.
- Excellent problem-solving skills; must be able to prioritize workload and delegate when necessary.
- Must have current EPA certification; CPO preferred.
- Must be able to meet the work schedule of the position, including being on-call, and handling after-hours emergencies.
- Must be able and willing to travel to other DMA properties when required.
- Must be able to operate hand and power tools and equipment.
- Professional skills needed for this position include adaptability, compassion, dedication, empathy, ethical, flexibility, honest, humility, initiative, integrity, maturity, patience, presentation, reliability, respect, responsibility, self-confidence, sharing, and strong verbal and nonverbal communication.
- Abilities and skills needed for this position are analyzing, collaboration, computer skills, conflict resolution, creativity, critical thinking, decision making, emotional intelligence, implements, math, meeting deadlines, multitasking, organizational skills, planning, prioritizing tasks, problem-solving, rational thought, reading, researching, scheduling, self-directing, situational awareness, strategic thinking, teamwork, working independently, and writing.
- Valid Texas Driver’s License required.
Working Environment/Physical Demands:
Normal physical activity can be strenuous and may involve prolonged standing, walking, reaching, bending, crouching, stooping, and laying. The operation of hand and power tools will be required for this position and the employee must be able to lift, push/pull, or carry up to 100 pounds.
Normal physical activity can be strenuous and may involve prolonged standing, walking, reaching, bending, crouching, stooping, and laying. The operation of hand and power tools will be required for this position and the employee must be able to lift, push/pull, or carry up to 100 pounds.
Must be able to work both indoors and outdoors and may be exposed to inclement weather. The Maintenance Technician may also be in situations where electrical shock hazards may occur and/or exposed to dangerous heights, dangerous chemicals, and skin irritants (i.e. cleaning solutions, solvents, insecticides). The use of goggles, gloves, safety boots, and other safety equipment may be required. While performing the demands described above, the Maintenance Technician will regularly be required to talk, hear, stand, and use hand and fingers to handle/feel objects, operate tools or controls, operate office equipment, and reach with hands/arms.
