What are the responsibilities and job description for the Associate Software Support (.NET) position at DMA?
Why are long tenures and low turnover rates the norm at DMA? When you are an employee owned company, you are all about your employees, and here is proof:
- 2024 Great Places to Work Certified
- Employee stock ownership program eligibility begins day one of employment. ESOP contribution is targeted at 6% of your annual compensation.
- Company paid Paternity & Maternity Leave.
- Generous time off plans
- Multiple benefit plans, eligible day one of employment.
- "Live and work like a DMA Employee-Owner”: We focus on work/life balance, mental health, and the overall wellness of our employees.
Position Summary
The Associate Support Specialist will be primarily responsible for client-related support, the maintenance and enhancements to existing software solutions and websites, as well as assist with the implementation of more optimized and efficient processes.
*This position will be hybrid out of our Fort Wayne, IN office. The requirement is to work in the office two or more days per week.*
Essential Duties and Responsibilities
- Provide first level client support of assigned software solutions
- Contact clients to provide clear, written instructions in addition to logging a description of the incident or issue for our resolutions team; Use appropriate communication channel based on issue complexity documenting results in JIRA
- Diagnose and triage issues with software; determine and document root cause
- Maintain and enhance existing software solutions
- Aid in developing and documenting potential solutions to a given issue
- Assist with preparation of functional and technical documentation
- Participate in code reviews and release & sprint planning sessions
Non-Essential Duties and Responsibilities
- Perform other duties as assigned
Education and Qualifications
- Bachelor’s degree in Computer Science, Computer Technology, or related field; will substitute equivalent combination of work experience and schooling
- Familiarity with professional programming preferred; no experience required
- Familiarity with HTML, JavaScript, ASP.Net, C#, MVC, SQL etc.
- Knowledge of relational databases and object-relational mapping concepts
- Understanding of the software development life cycle; agile methodology
- Intermediate verbal and written communication skills; excellent listening skills
- Intermediate organizational skills; ability to handle multiple projects
- Basic troubleshooting skills
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. This position does not qualify for employment-based sponsorship.
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