What are the responsibilities and job description for the IT Help Desk Intern - Summer 2025 position at DMA?
At DMA, we understand the importance of education and cultivating a hands-on experience. We provide a unique internship program tailored for students who are eager to excel in their fields! Our program was built to offer even more, and to prepare students for their career, including:
- Spring, summer, and fall opportunities available with part-time and full-time scheduling
- Intern Mentorship Program
- Intern Education Series and DiSC assessments
- Networking and cross-training opportunities
- Full-time opportunities available upon graduation with full-time DMA benefits
- 2024 Great Places to Work Certified
This internship is a 12-week internship, during the Summer 2025 semester, taking place from May through August.
Position Summary
DMA has an internship in their Corporate IT department for a current computer science or technology major to gain hands on experience focusing on basic Help Desk functions. The intern will gain experience in account lockouts, password resets, answering phones, and routing trouble tickets. In addition this position will gain experience in imaging, configuring and setting up new workstations.
Essential Duties and Responsibilities
- Monitor, review, and prioritize help desk requests
- Provides a timely one-on-one end-user problem resolution via in person, telephone, and email
- Escalate complex Help Desk requests to the appropriate IT staff member
- Assist in workstation deployments
- Reset Password and unlock accounts
- Install approved applications
Non-Essential Duties and Responsibilities
- Perform other duties as assigned
Education and Qualifications
- Minimum of 1 year completed towards college four-year degree in Computer Science, Information Systems, or Technology
- Proficient in Microsoft Windows 10/11 and Office 365
- Excellent customer service skills
- Excellent verbal and written communication skills
- Net or A Certification a plus
- Previous Ticket/Phone support system experience a plus
