Assistant Service Manager

Job Overview
DMC Facility Services is a fast-paced facility maintenance company seeking to hire an Assistant Service Manager. The Assistant Service Manager will assist in managing the daily workflow within the service department. Key duties include scheduling service technicians, dispatching service requests, processing materials, assisting service staff, and collaborating with other departments to ensure seamless completion of work. This role requires a focus on delivering exceptional customer service by ensuring staff meets promised timelines, communicates effectively, and resolves customer concerns. The Assistant Service Manager must work to exceed customer expectations and uphold the department's high standards.

Responsibilities

• Enforcement of DMC Policies with regard to everyday operations;
• Ensure all in-house technicians are properly equipped with necessary tools, equipment, and/or supplies;
• Ensure all Service Technicians are uniformed correctly and maintain a professional and clean appearance.
• Dispatch and coordinate service requests from inception to completion;
• Accurately source materials needed to complete open service orders in a timely manner;
• Build customer estimates for needed repairs;
• Ensure all projects are stated to be completed under the provided NTE and that proper communication is taking place to raise the NTEs as necessary;
• Review pictures with service technicians to ensure DMC quality standards are being met;
• Review service logs for proper allocation of time to specific projects;
• Ensure that all in-house technicians and vendor partners are performing and completing work to DMC quality standards;
• Qualify vendor partners and build/maintain quality relationships with vendor partners;
• Perform after-hours service in a shared On-Call rotation within the Service Department;
• Work directly with management to help maintain efficient and effective practices within the Service Department;
• Other duties as assigned

Qualifications:

• 2-4 years of Management experience;
• Knowledge of construction experience preferred but not required;
• Excellent communications skills, both written and verbal;
• Strong negotiation skills;
• Ability to multitask;
• Ability to accept and delegate responsibility;
• Problem-solving and critical thinking skills;
• Ability to work independently;
• Solid working knowledge of computer programs and software;
• Advanced Excel skills MS Office and Google applications;

Employee Benefits:

• Paid holidays, 2 weeks vacation;
• PTO time for sick days, bereavement, etc;
• Comprehensive medical, vision, and dental insurance with Employer contribution;
• Retirement program with company match;
• Competitive salary with room for advancement;
• Disability and life insurance plans;
• Personal/Tool loan programs;
• Referral Bonus Programs

Job Type: Full-time

Pay: $58,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday
• Rotating weekends

Application Question(s):

• What is your expected salary for this position?

Experience:

• Service: 2 years (Preferred)

Ability to Relocate:

• Cherry Hill, NJ 08003: Relocate before starting work (Required)

Work Location: In person

Salary : $58,000 - $62,000