What are the responsibilities and job description for the Patient Care Coordinator position at DMD Dental?
POSITION SUMMARY
Performs a variety of administrative, general reception, insurance, and data entry duties in a cheerful and efficient manner while promoting a safe environment of minimal stress, including but not limited to the following areas : public relations, practice promotion, facility utilization, and risk management.
Responsible for welcoming / dismissing patients in a warm and friendly manner. Assists the patient in scheduling any procedures or follow-up visits and provides any necessary instructions to the patient, collects co-payments, and provides a receipt for payment to patients. Answers the telephone, schedules appointments, assists with patient finances, prints and mails statements, maintains patient records, and coordinates patient flow.
Maintains patient account information, inactivating charts when necessary, routing x-rays to the doctor for review, managing re-care and reactivation, miscellaneous correspondence and public relations duties, and purging patient charts on a quarterly basis. Responsible for accurate documentation of all patient communications in the chart and Practice Management system.
PHYSICAL REQUIREMENTS
Must be able to meet the physical requirements and demands of an active position, including but not limited to : extended durations of standing, walking, stooping, bending and sitting; manual dexterity; good eye-hand coordination; visual abilities (depth perception, ocular focus, close vision, color vision, and peripheral vision), and adequate hearing to perform daily work. Must be able to adjust physically and emotionally to a spontaneous, often fast-paced and hectic environment with a calm professional demeanor.
COMPETENCIES
Exceptional patient relations skills
Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
Ability to work with interruptions and to manage multiple priorities
Ability to speak, understand and write English
Knowledge of correct grammar, spelling, and punctuation
Knowledge of organizational filing procedures and systems
Proficiency in alphabetizing and filing
Ability to write legibly and work with numbers
Ability to meet deadlines
Ability to work unsupervised
Ability to perform essential duties listed in the Daily Tasks under the Completed Task inventory
SKILLS
Computer (Microsoft Word, Excel spreadsheets, dental software, Internet, and E-mail)
Business machines (fax, copier, scanner, credit card terminal, multiple phone lines)
Facilitation, problem solving, and presentation skills
Leadership (professionalism, discretion, integrity, honesty, dedication and punctual)
SPECIFIC DUTIES
OFFICE PROTOCOL
certain tasks assigned to this role are shared with Financial Coordinator, Treatment Coordinator or Practice Administrator or are assigned as back-up duty)
- Opens front office on time according to front office procedures and protocol
- Answers the telephone per the Telephone Skills Protocol – First Voice on the Phone
- Checks voicemails and answer incoming calls
- Checks all emails at onset of the day and every 2-3 hours
- Checks in patients and greet by name, alert staff of arrival
- Turns on the voicemail system at closing
- Backs up computer system
- Closes the front office according to office procedures and protocol
- Informs Practice Administrator of any non-functioning equipment
- Informs Practice Administrator of any office supplies needs always keeping low costs in mind
RECORDS MANAGEMENT
SCHEDULING MANAGEMENT
Office Participation
Performs all other duties as requested by the Practice Administrator and Doctor
