What are the responsibilities and job description for the Customer Service Representative position at DMI Companies?
OVERVIEW
The Customer Service Representative will be responsible for overseeing and fulfilling a customer order from the moment it is placed until the product is delivered. Includes steps like purchase order processing, price and inventory validation, monitoring and communicating the shipping process. Essentially ensuring a seamless customer experience by managing every stage of the order process.
The ideal candidate is a local resident who is looking to be a part of a company with proven stability and enjoys providing customer solutions.
ESSENTIAL FUNCTIONS
- Generate product quotes and clarify product information
- Create customer orders and large project orders accurately and in a timely manner based on customer purchase orders, product descriptions, and job requirements
- Manage customer fulfillment and provide timely resolution for discrepancies
- Clarify sales and corporate policies as needed
- Actively engage in all steps related to successful order fulfillment
- Ability to work in cooperation with others for the benefit of the organization
- Demonstrate an unwavering commitment to exceptional customer service by providing accurate order updates and timely delivery
EXPERIENCE & COMPETENCIES
- Knowledge of manufacturing processes is a plus but not required
- Experience in Customer Service and Order Fulfillment
- Communicate professionally in both written and verbal forms across multiple platforms
- MS Office proficient
EDUCATION
- College degree is a plus, but not required
- High School diploma
WHY JOIN DMI COMPANIES?
Our benefit offerings meet or exceed nationwide benchmarking of US companies. They include:
- Medical & Prescription Drug coverage with a generous employer HSA contribution deposited weekly.
- Dental & Vision
- Company paid Life, AD&D, STD and LTD coverage
- Employee Assistance Program, Will Preparation and Identity Theft Assistance
- 401k with pre- and post-tax contribution options with a dollar for dollar match up to 6%
- Paid vacation and sick time
- 10 paid holidays
COMPANY PROFILE
DMI Companies, founded in 1978, is a leading manufacturer of HVAC accessories supplying the commercial, industrial and residential HVAC markets through a vast network of domestic and international distributors. DMI has national standing as an industry leading innovator that possesses integrity and leadership skills which are testaments to the quality manufacturing and operating procedures engaged by DMI Companies. DMI is building a better world for ourselves and our children by providing a sustainable environment through our products, operations and personal conduct.
