QA Tester, Salesforce Service Cloud

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a QA Tester, Salesforce Service Cloud to join us in Auburn Hills, MI.

Duties and Responsibilities:

We are seeking a QA Tester to join our team and assist in the quality assurance (QA) of change requests for Marketing Cloud, Service Cloud, and Experience Cloud. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for ensuring high-quality software releases.

Perform manual testing on Marketing Cloud, Service Cloud, and Experience Cloud to validate change requests.
• Execute test cases, regression tests, and functional testing to ensure system integrity and performance.
• Identify, document, and report bugs, defects, and inconsistencies using a tracking system (e.g., Jira).
• Verify data accuracy, user workflows, and system behaviors across different Salesforce environments.
• Collaborate with developers, business analysts, and stakeholders to clarify requirements and ensure expected outcomes.
• Assist in UAT (User Acceptance Testing) support, ensuring business requirements are met before deployment.
• Follow established QA processes and best practices to maintain a high standard of testing.
• Provide feedback on user experience (UX) and potential system improvements. Maintain test documentation, including test plans, test cases, and test execution results.

Education and Years of Experience:

• 8 years experience in IT
• 5 years experience in UAT testing
• Salesforce Service Cloud, Experience Cloud
• Restful API / Soap API
• Test Automation
• SQL, Apex, Javascript

Required and Desired Skills/Certifications:

• Manual Testing Experience: Ability to execute functional, regression, exploratory, smoke, and UAT (User Acceptance Testing). Experience in validating change requests, enhancements, and bug fixes. Writing test cases, test scripts, and test plans based on business requirements
• Bug Tracking & Reporting: Experience with defect tracking tools like Jira. Ability to log, track, and prioritize defects effectively.
• Test Data Management: Understanding of test data creation and working with datasets for validation. Experience in validating email templates, workflows, and automation rules within Salesforce Marketing Cloud and Service Cloud. Basic API Testing Exposure to Postman, SOAP UI, or REST API testing for validating integrations between Salesforce Clouds.
• Marketing Cloud Testing: Validating email campaigns, journeys, and automation workflows in Salesforce Marketing Cloud. Checking personalization, dynamic content, and A/B testing setup. Understanding data extensions, segmentation, and audience targeting.
• Service Cloud Testing: Testing case management, automation rules, workflows, and process builder flows. Validating inbound and outbound interactions in Omni-Channel, Knowledge Base, and Case Assignment Rules.
• Experience Cloud Testing: Testing customer portals, self-service communities, and authentication workflows. Verifying access control, profiles, and role-based security settings.
• Salesforce Configuration & Navigation: Understanding of standard and custom objects, fields, validation rules, and page layouts. Experience testing Lightning components and Visualforce pages. Basic SOQL Knowledge Familiarity with Salesforce Object Query Language (SOQL) to validate records in databases.

Min Citizenship Status Required: No restrictions

Physical Requirements: No Physical requirement needed for this position.

Location: Auburn Hills, MI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.