Jr. Service Desk Analyst, Technician

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100 employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About The Opportunity

DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us.

Duties And Responsibilities

• Assist CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat channels.
• Conduct initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary.
• Document customer interactions, resolutions, and escalations accurately in ServiceNow.
• Support remote troubleshooting efforts using approved remote access tools.
• Verify ticket closure with customers to ensure satisfaction and service restoration before finalizing incidents.
• Maintain professional communication standards and provide courteous support to all users.
  
  

Qualifications

Education and Years of Experience:

• High School Diploma
• 2 Years of Experience in Deskside Support
  
  

Required And Desired Skills/Certifications

• ITIL Preferred
  
  

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position .

Location: Atlanta, Georgia

Working at DMI

Benefits

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
  
  

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Job ID: 2025-27691