What are the responsibilities and job description for the Desktop Support Specialist - 3rd Shift position at DMI?
About DMI :
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100 employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity :
DMI is looking for a Desktop Support Specialist I (DSS I) to join our Managed Mobility team. Desktop support specialists are expected to provide an excellent end user experience, which includes resolving potential or actual technical issues. Their day consists of troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption.
Duties and Responsibilities :
- Work with vendors to troubleshoot and resolve issues.
- Deliver support for reported problems with desktop computers, laptops, peripherals, and mobile devices.
- Install and configure desktop computer hardware, software and peripherals using standard procedures.
- Assisting individuals who have problems with computer hardware, software, or networks by asking them to describe the problem and walking customers through potential solutions.
- Train people in the use of computer hardware and software, including how to use printers, email programs, and various software applications.
- Keeping track of pending and completed computer help-desk requests to monitor the performance of a companys product (for example, software or hardware), or the overall health of a companys computer and network systems.
- Answer inbound phone calls and respond to voicemails.
- Answer inbound chats.
- Maintain satisfactory quality assurance scores.
- Assist other teams with overflow work
Qualifications :
Education and Years of Experience :
Required Skills / Certifications :
Desired Skills / Certifications :
Physical Requirements :
Hours : Monday-Friday, 11pm-7am EST (3rd Shift)
Location : 3rd shift will work remotely, but MUST be local to Cincinnati, OH
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing :
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority / Female / Veterans / Disability. DMI maintains a drug-free workplace.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
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