Desktop Support Team Lead

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI is looking for a Desktop Support Team Lead to support a federal customer in Dallas, TX. 

Duties and Responsibilities:

• Act as a lead technician in the performance of onsite Support activities.
• Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Lead teams in the performance of onsite Updates, Configuration changes, or Software installations.
• Lead teams in the performance of bulk MACDs.
• Lead technical Support and setup during special events such as conferences.
• Provide lead technical assistance to End Users.
• Liaise with and Support Customer VIPs.
• Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.
• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
• Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
• Ability to install Software for and troubleshoot a wide range of Applications.
• Experience in a financial services environment preferred.
• Analytical thinking and problem-solving ability.

Qualifications

Physical Requirement(s): No Physical requirement is needed for this position.

Min. Citizenship Status Required: US Citizenship Required

Location: Dallas, Texas

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. 

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.