What are the responsibilities and job description for the Clerk IV position at DMR-Southeast Region?
DUTIES AND RESPONSIBILITIES (these duties are a general summary and not all inclusive):
Area Office Point Person:
- Answers calls and provides information concerning agency services and routes calls as appropriate.
- Provides reception coverage and works with other office clerical staff to maintain coverage of the front reception area as well as DDS phone coverage.
- Receives and distributes incoming and outgoing mail, memoranda, packages etc. to appropriate individuals within the office, prepares mailings, mailing lists as requested.
- Communicates and schedules meetings/ events as requested (Citizen's Advisory Board etc.)
- Operates and oversees standard office machines and equipment and initiates service requests as needed.
- Maintains files and archives systems.
- Data entry/ maintenance of data/ tracking systems.
- Maintains schedules and calendars for the office.
- Provide administrative/ clerical support and projects as assigned.
PREFERRED QUALIFICATIONS
- Demonstrated ability in Microsoft Office Applications- Word, Excel, Teams etc.
- Competency in handling incoming calls with patience and professionalism, at times effectively handling complaints presented or referred to the Director.
- Aptitude to work within culturally diverse environments.
- Demonstrated ability to maintain a professional demeanor in the public forum.
- Ability to plan, organize and carry through on projects/ events.
- Proven ability to organize and maintain filing systems.
- Ability to establish systems to improve overall performance of administrative functions and office operations.
Agency Requirements:
- Must be at least eighteen (18) years of age.
- Must possess current and valid Class D Motor Vehicle Operator's License.
Schedule Information:
- Full-time – 37.5-hour weekly position - 1st shift (Day Shift)
- Monday through Friday 8:45 am to 5:00 pm
- Days off – Saturday and Sunday
Pre-Hire Process:
Recommended candidates must successfully complete pre-employment screening which includes:
- Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
- https://www.mass.gov/lists/dds-fingerprint-background-checks
As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form
For help logging into/resetting your Mass Careers profile, call the Employment Service Center at 617-979-8500
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.
ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.
This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *
III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience. *
- Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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