What are the responsibilities and job description for the Services Coordinator Generalist position at DMR-Southeast Region?
The Department of Developmental Services (DDS) is seeking a motivated and experienced human service professional for the role of a Services Coordinator Generalist (Human Services Coordinator I) in the Cape and Islands Area Office located in South Yarmouth. The Services Coordinator Generalist monitors the safety and wellbeing of assigned individuals and advocates in regard to their human, civil, and legal rights through the implementation of support services, the Individual's service plan, and other necessary means.
Duties and Responsibilities: (these duties are a general summary and not all inclusive)
- Monitor DDS funded and auxiliary funded programs.
- Maintain regular contact with individuals, families, and providers.
- Travel to individuals' homes, programs, and outside meetings; that may or may not be in close proximity to the Area Office.
- Coordination, facilitation, and monitoring the development and progress of support plans per DDS regulations.
- Utilize the communication methods needed for assigned caseloads.
- Provide outreach and coordinate referrals to community services and other state agencies.
- Provide up-to-date record keeping – both electronic and hard copy; maintain documentation for waiver or non-waiver services.
Preferred Qualifications:
- Familiarity with Microsoft programs and Home and Community Services Information System (HICSIS).
- Experience working with individuals with Intellectual Disabilities and/or who are Deaf and Hard of Hearing.
- Ability to develop and maintain respectful, caring, patient, ethical, and empowering relationships with families and individuals supported by the department.
- Excellent organizational and communication skills
- Ability to utilize American Sign Language and/or bi-lingual skills
- Skills using communication styles and/or augmentative communication systems
Schedule Information:
Full-time – 37.5 hour weekly position.
Schedule Monday through Friday – 9:00 a.m. to 5:00 p.m.
Days off – Sunday and Saturday
Flexibility with work schedule is required.
Agency Requirements:
- Must be at least eighteen (18) years of age.
About the Department of Developmental Services:
For more information about our agency and programs visit: www.mass.gov/dds
Pre-Hire Process:
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
- Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Recommended candidates must successfully complete pre-employment screening which includes:
- Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks
As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form.
For help logging into/resetting your MassCareers profile, call the Employment Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.
ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.
This is a Civil Service position. If there is no Civil Service list for this title, employees appointed must take and pass the next Civil Service examination when administered.
First consideration will be given to those applicants that apply within the first 14 days.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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