What are the responsibilities and job description for the Account Associate position at DMSi Software?
As an Account Associate, you will be a driving force behind customer satisfaction for your assigned accounts and support dedicated account managers. You will collaborate closely with customers to create tailored service plans, ensuring their needs are met and exceeded. You'll assist the Account Manager with strategic accounts and work alongside other DMSi staff to provide exceptional service. Your role will involve staying current on customer service issues, acting as the primary contact for customers, and coordinating communication within DMSi.
This position will allow you to participate in customer and internal training, support other teams, and seek opportunities to enhance efficiency and expand your knowledge base. You will be responsible for maintaining a schedule of customer contacts and providing internal status updates, all while actively contributing to DMSi's commitment to service excellence.
RESPONSIBILITIES AND DUTIES:
- Establish and maintain positive customer relations to complete service objectives through a combination of on-site and remote meetings/communications.
- Good project management and communication skills utilizing DMSi methodology, including status reports and service deliverables, including information for billing (where appropriate).
- Collaborate with customers to establish tailored service plans that comprehensively address their unique requirements.
- Identify opportunities to enhance efficiency and expand the knowledge base related to delivering exceptional services to customers, ultimately increasing customer value.
- Coordinates with the customer and other service team members to ensure customer issues are appropriately addressed.
- Assist with internal projects such as improvement initiatives.
- General understanding of DMSi's core and productivity solutions.
KNOWLEDGE, SKILLS, AND ABILITIES:
Good knowledge of and ability to apply ERP System concepts; understand business process and accounting principles and procedures as it relates to the storage, retrieval, and conversion of data.
Excellent verbal and written communication skills.
Advanced analytical, logical, research, and problem-solving skills.
Ability to positively interact with all levels of the company and with others outside the company.
Ability to maintain a high degree of tact, professionalism, and confidentiality.
Ability to operate primary office equipment and computers.
Ability to adhere to organizational policies and procedures.
Ability to travel as needed, including air flight and car rental.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in accounting, Supply Chain Management, MIS or equivalent work experience.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Normal office environment with the use of computers and telephone systems; no unusual physical demands.
Travel to customer locations including overnight, business air travel, and car rental.
Due to the nature of services, work may occur outside of normal office hours and require a flexible schedule to manage the workload.
