What are the responsibilities and job description for the Patient Service Representative position at DNA HEALTHCARE MANAGEMENT LLC?
Job Description
Job Description
Benefits :
- Free uniforms
- Opportunity for advancement
Job Description :
We are seeking a dedicated and detail-oriented individual to join our high to medium volume surgical office team as a Patient Service Representative . In this pivotal role, you will be the first point of contact for patients, ensuring their experience is welcoming, professional, and efficient. This position requires a proactive, organized, and compassionate individual who thrives in a fast-paced healthcare environment. This is a 100% in-office position, Monday - Friday.
Primary Responsibilities :
Appointment Scheduling : Manage complex and high-volume appointment scheduling to maximize provider availability and meet patient needs efficiently.
Patient Check-In and Check-Out : Verify insurance coverage, update demographic information, and ensure patient data accuracy during each visit.
Patient Communication : Answer a high volume of phone calls, addressing patient inquiries, concerns, and scheduling requests with professionalism and empathy.
Records Management : Maintain accurate and
up-to-date patient records using Electronic Medical Records (EMR) systems and other tools.
Financial Transactions : Collect co-pays, process billing inquiries, and assist patients with basic account questions.
Required Skills and Qualifications :
Communication Skills : Excellent verbal and written communication abilities to interact effectively with patients, providers, and team members.
Organizational Abilities : Strong multitasking skills to manage a busy schedule and prioritize tasks effectively in a fast-paced setting.
Technical Proficiency : Hands-on experience with Electronic Medical Records (EMR) systems and other office management software.
Customer Service Orientation : A compassionate and patient-centered approach to ensure every interaction leaves a positive impression.
Basic Medical Knowledge : Familiarity with medical terminology and insurance verification procedures to support accurate and efficient patient care.
Stress Management : Ability to remain calm and perform effectively under pressure in a high-demand environment.
Preferred Qualifications :
Prior experience working in a medium -volume medical office or healthcare setting.
Flexible and adaptable to changing patient schedules and office needs.
Bilingual or multilingual capabilities are a plus.
Why Join Us?
Opportunity to work in a dynamic and supportive healthcare environment.
Engage with a dedicated team focused on providing exceptional patient care.
Competitive salary and benefits package, with opportunities for growth and development.
If you are passionate about patient care and thrive in a fast-paced, high-volume medical office environment, we encourage you to apply and become a vital part of our healthcare team.
Apply Today to Make a Difference in Patient Care!
