Patient Service Representative

We are seeking a dedicated and detail-oriented individual to join our high to medium volume surgical  office team as a Patient Service Representative. In this pivotal role, you will be the first point of contact for patients, ensuring their experience is welcoming, professional, and efficient. This position requires a proactive, organized, and compassionate individual who thrives in a fast-paced healthcare environment. This is a 100% in-office position, Monday - Friday. 

Primary Responsibilities: 

• Appointment Scheduling: Manage complex and high-volume appointment scheduling to maximize provider availability and meet patient needs efficiently. 

• Patient Check-In and Check-Out: Verify insurance coverage, update demographic information, and ensure patient data accuracy during each visit.      

• Patient Communication: Answer a high volume of phone calls, addressing patient inquiries, concerns, and scheduling requests with professionalism and empathy. 

• Records Management: Maintain accurate and 

up-to-date patient records using Electronic Medical Records (EMR) systems and other tools. 

• Financial Transactions: Collect co-pays, process billing inquiries, and assist patients with basic account questions. 

Required Skills and Qualifications: 

• Communication Skills: Excellent verbal and written communication abilities to interact effectively with patients, providers, and team members. 

• Organizational Abilities: Strong multitasking skills to manage a busy schedule and prioritize tasks effectively in a fast-paced setting. 

• Technical Proficiency: Hands-on experience with Electronic Medical Records (EMR) systems and other office management software. 

• Customer Service Orientation: A compassionate and patient-centered approach to ensure every interaction leaves a positive impression.  

• Basic Medical Knowledge: Familiarity with medical terminology and insurance verification procedures to support accurate and efficient patient care. 

• Stress Management: Ability to remain calm and perform effectively under pressure in a high-demand environment. 

Preferred Qualifications: 

• Prior experience working in a medium -volume medical office or healthcare setting. 

• Flexible and adaptable to changing patient schedules and office needs. 

• Bilingual or multilingual capabilities are a plus. 

Why Join Us? 

• Opportunity to work in a dynamic and supportive healthcare environment. 

• Engage with a dedicated team focused on providing exceptional patient care. 

• Competitive salary and benefits package, with opportunities for growth and development. 

If you are passionate about patient care and thrive in a fast-paced, high-volume medical office environment, we encourage you to apply and become a vital part of our healthcare team.