Vice President of Operations

Vice President of Operations

DND Groups is a privately held franchise management company and home to 62 quick services restaurants (QSR) nationwide. Proudly representing 5 internationally recognised brands; Dairy Queen, Noodles & Company, Paris Baguette, Taco Johns, and Zaxby's. DND Groups was recently named one of the Top 200 Restaurant Groups by Nation's Restaurant.

As a team we are eager to bring aboard a leader that is capable of ushering us into the next chapter of our growth and development! At DND we value a forward thinking growth mindset. A successful leader enables their team to reach targets by investing time and effort in the development and positive motivation of their team.

If you think you have what it takes to be apart of an industry leading team, we want to hear from you!

Responsibilities

• Operational Leadership: Oversee operations of multiple territories nationwide, ensuring; the achievement of performance targets, the adherence to company policies, procedures, and company/brand standards.

• Strategic Planning: Collaborate with the executive team to develop and implement operational strategies that support the company's growth objectives and enhance operational efficiency.

• Financial Management: Monitor financial performance of each location, including labor, food cost, budgeting, forecasting, and P&L analysis. Identify cost-saving opportunities and optimise resource allocation.

• Training and Development: Fostering and developing team members at every level. Identifying strengths within individual team members and enabling them to grow within the company. Implement training programs for managers and staff to promote operational excellence and customer service standards.

• Culture & Leadership: Create a positive team culture by ‘leading from the front' and earning the trust and respect of your team. Understanding that growth and development of our team and our business is only possible when we come together.

• Quality Assurance: Ensure compliance with health and safety regulations, quality control standards, and operational best practices to maintain high customer satisfaction levels.

• Market Analysis: Conduct market research and competitive analysis to identify trends and opportunities for growth, expansion, and improvement in service delivery.

• Cross-Functional Collaboration: Work closely with recruitment, accounting, human resources, and facilities teams to drive initiatives that enhance operational performance.

• Performance Metrics: Establish key performance indicators (KPIs) to measure operational success and drive accountability across all locations.

• Travel: As a nation wide company, with a deep value for forward facing leadership; this role will require a substantial degree of travel

Qualifications

• The ideal candidate will have extensive experience in the QSR industry, a proven track record in operations management, and a strong focus on driving performance, profitability, and company consistency across multiple brands and locations.

• 10 years of experience in operations management within the QSR or restaurant industry, with at least 5 years in a senior leadership role.

• Proven track record of driving operational improvements and financial performance.

• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop teams.

• Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making.

• Experience in franchise operations is a plus.

Benefits and Compensation

• Salary: $130,000 - $140,000 per year (based upon experience)
• Heathcare benefits available
• Paid vacation and holidays

EOE AA M/F/Veteran/Disability

DND Groups (“DND”) is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. DND is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. DND is an at-will employer.

Diversity Commitment

DND is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences, and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.

We are the best when we connect, recognise & respect our differences through our values of engagement, growth, and collaboration!