What are the responsibilities and job description for the Service Techinician position at DNOW?
At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
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JOB RESPONSIBILITIES:
A Field Service Technician, with knowledge of " screw type”, "reciprocating " air compressors, centrifugal pumps and rotating equipment, is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
START YOUR CAREER NOW.
JOB RESPONSIBILITIES:
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions on equipment.
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safe manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
- Build positive relationship with customers
- High School diploma and/or equivalent in work experience
- Excellent interpersonal skills, proficient in oral and written communications
- Assembly experience preferred
- Basic reading skills. Must be able to follow directions
- Ability to troubleshoot, test, repair, and service technical equipment
- Ability to perform work accurately and thoroughly
- Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Understanding of electrical process both of Ac and Dc
- Familiarity with and ability to navigate schematics
- Familiarity with the use of laptop computer for monitoring and programming Equipment a plus for consideration.
A Field Service Technician, with knowledge of " screw type”, "reciprocating " air compressors, centrifugal pumps and rotating equipment, is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
