Accounts Receivable Supervisor

Job purpose

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

This role is expected to build and maintain effective relationships with customers, co-workers, and management with a high degree of professionalism and exhibit excellent interpersonal, communication skills. In addition to assist the Controller with recommendations on credit holds, customer research, reporting, and account analysis.

Duties and responsibilities

Accounts Receivable team

Manage AR team tasks and delegate where necessary.

Support training and development

Manage time and attendance.

Evaluate ongoing team member performance.

Accounts Receivable Invoicing, Collections and Reporting

Ensure timely daily invoicing, reviews and portal submissions.

Ensure timely weekly collections and follow-up.

Ensure timely daily cash review and application.

Ensure timely weekly resolution for unapplied cash applications.

Review credit memos for reasonableness and accuracy before approval submissions

Maintain adequate contact with sales and customer service teams.

Resolve on-hold orders timely each day.

Resolve customer inquiries within 24-48 hours.

Ensure periodic reports are distributed to appropriate parties as scheduled.

Customer Account Reconciliations

Review and initiate timely account credit limit reviews with Credit Analyst

Review and apply customer credits timely.

Ensure team researches and resolves account discrepancies and complaints in a reasonable timeframe.

Internal and External Customer Service

Respond to all inquiries within 24-48 hours and escalate to appropriate party when needed.

Manage AR inbox and customer call line.

Support Month End Close Processes and Reporting

Ensure monthly close invoicing timelines met.

Ensure all cash posted accurately and completely for close.

Ensure all backlog orders completed or ship dates corrected.

Ensure reports run and reviewed for approval and distribution.

Cross Training in Other Accounts Receivable Responsibilities

New Customer Credit Application and Credit Analysis

Setting up new customers in the accounting system

Creating and processing invoices

Cash Application

Ad Hoc requests and projects as required.

Qualifications

Bachelor’s degree preferably in Accounting, Finance, or Business or 7 years of related work experience with an Associate’s degree.

Preferred : 5 years of supervisory experience

ERP experience required (Epicor Kinetic experience a plus)

Related work experience in Accounts Receivable and / or Accounting with a strong focus on billing, collections, reporting, and process improvements.

Open-minded, critical thinker with stellar problem-solving skills but unafraid to ask questions

Ability to manage a small team and handle varied situations

Ability to shift between tasks

Skilled in customer account reconciliations and resolutions

Able to plan, organize, and prioritize daily activities

Able to manage third-party invoicing and payment platforms

Highly motivated self-starter with excellent interpersonal and communication skills

Customer service-focused

Collaborative team player able to teach and guide others

Attentive to details and possess strong recordkeeping skills

Diligent, assertive, and patient

Intellectually inquisitive

Intermediate in Microsoft Office including Teams

Supervisory Responsibilities

Employee Supervised – AR Team (3-4 Employees)

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, walk, and stand. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds and infrequently lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and ability to adjust focus

Safety Requirements

Ability to wear required PPE if in any manufacturing area.

The hiring range for this position is $50,000 to $58,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.

DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world’s largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer’s specific business goals and objectives—backed by the quality and reliability today’s customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at www.dnpphoto.com / en-us / .

DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Salary : $50,000 - $58,000