What are the responsibilities and job description for the Customer Development Specialist position at DNP Imagingcomm America Corporation?
Job Description
Job Description
SUMMARY
Responsible for supporting customer accounts in the U.S.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Maintaining and helping expand an existing customer account base through telephone and email contact with customers
- Working closely with DNP’s sales team / executives to provide superior service to accounts
- Working closely with other departments to coordinate international & domestic shipments as needed
- Responding quickly to customer needs and satisfying requests efficiently
- Making product recommendations and work closely with customers to find the right solution for their needs.
- Ensuring that customers understand the benefits and advantages of DNP’s technology and services
- Assist company efforts to drive and promote customer satisfaction throughout the organization
- Processing quotes, credits and complaints according to DNP policies
- Processing orders for accounts within the territory as needed
- Promote DNP electronic tools and website
- Making pro-active inbound & outbound phone calls while building customer relationships
- Potential for coordinating the order flow at ancillary locations
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND / OR EXPERIENCE
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to talk or hear, sit, type, stand, and walk. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and ability to adjust focus.
SAFETY REQUIREMENTS
Due to the nature of the work performed in this job, the employee is required to wear safety glasses and hearing protection (Coating) when spending time in Production areas.
