What are the responsibilities and job description for the Outbound Call Center Manager position at Do It Right Plumbers Inc.?
Outbound Call Center Manager - Join Our Growing Team in Orange, CA
This role requires you to be physically present at our location in Santa Ana, CA
About Us:
At Do It Right Plumbers, we are committed to delivering exceptional service and building lasting customer relationships. As we grow, we’re seeking a passionate Outbound Call Center Manager to drive revenue by building and optimizing our outbound call center operations.
What You’ll Do:
As Outbound Call Center Manager, you’ll lead efforts to generate revenue through outbound calls. You'll create systems to ensure high-quality interactions, integrate marketing strategies to promote services, and drive performance. Your leadership will focus on developing a results-driven team, filling the 3-day Call Board, and ensuring exceptional customer engagement for sustained growth.
Your Role Will Include:
Outbound Call Center Development for Do It Right Plumbers
- Strategic Development: Build and optimize outbound calling systems to drive revenue-generating growth.
- Performance Management: Fill the 3-day Call Board with high-quality appointments, leveraging targeted outbound strategies.
- Team Leadership: Train and lead a performance-focused team to maximize outbound success and revenue.
- Marketing Analytics: Use data to track performance, measure ROI, and refine strategies for higher revenue.
- Talent Development: Focus on training top talent to ensure the team exceeds sales and service goals.
Who You Are:
Outbound Call Center Management Experience
- 5 Years of Experience: Extensive background in managing and scaling call center operations, with a focus on outbound calling strategies.
- Adaptability in Fast-Paced Environments: Proven ability to thrive in dynamic settings, quickly adjusting to shifting priorities and new challenges.
- Comprehensive Operational Knowledge: In-depth understanding of KPIs, performance metrics, and the technical aspects of call center systems.
- Tech-Savvy: Expertise with call center software, particularly Service Titan, ensuring smooth operations and integration.
- Leadership Excellence: Strong leadership skills with a history of building and guiding high-performance teams, creating a culture of achievement and professional growth.
What We Offer:
- Competitive Salary: $80,000 - $85,000 per year, depending on experience.
- Comprehensive Benefits Package: Includes 401(k) with 4% match, dental, health, vision, and life insurance, plus paid time off and holidays.
- A Unique Opportunity: Play a key role in shaping our call center operations and contributing to Do It Right Plumbers' growth.
Join Us:
If you're ready to build something great from the ground up and lead our call center to new heights, we'd love to hear from you. Apply now to become a pivotal part of our team's success story. Only 1 spot available – your opportunity to make a significant impact is here.
#ZR
Salary : $80,000 - $85,000
