What are the responsibilities and job description for the Plumbing Customer Service Representative position at Do It Right Plumbers Inc.?
About Us:
At Do It Right Plumbers, Inc., we’re not just about pipes and wrenches; we’re about people. As a fast-growing residential plumbing company, we take pride in providing top-notch services with a proven, customer-focused system. Our 1,500 5-star reviews speak for themselves! We’re not your typical call center—we’re a team that thrives on collaboration, celebrates victories, and values our community. If you’re looking for a workplace where hard work meets good vibes, you’ve found your next home.
The Role:
We’re on the hunt for a rockstar Customer Service Representative (CSR) who’s ready to make a difference. In this role, you’ll be the first point of contact for our customers, ensuring their experience is nothing short of excellent. From answering inquiries to scheduling services, you’ll play a crucial role in our success. If you’ve got the skills to handle a fast-paced environment and the heart to connect with people, we’d love to hear from you.
What You’ll Be Doing:
- Delivering 5-star customer service with every interaction—because our customers deserve the best.
- Managing incoming calls, live chats, and emails to book appointments and address inquiries.
- Accurately entering customer information into our system to ensure seamless service.
- Following up with customers through happy calls, review responses, and even thank-you cards.
- Collaborating with the team to improve processes and enhance the overall customer experience.
- Taking ownership of client satisfaction—start to finish.
Who You Are:
- A fast and accurate typist (45 words per minute).
- Tech-savvy and comfortable navigating multiple screens and software.
- A stellar communicator with strong verbal and written skills.
- Detail-oriented and committed to accuracy in everything you do.
- A team player who loves solving problems and exceeding expectations.
- Experienced with Service Titan CRM (huge plus).
- Familiar with the home services industry (bonus points!).
Why Join Us?
- Competitive Pay: $18-$23 per hour base bi-weekly bonuses ($160-$300 average).
- Comprehensive Benefits: Health, dental, and vision insurance; life insurance; 401k with a 4% match.
- Paid Time Off: Enjoy 6 paid holidays, PTO, and sick time.
- Growth Opportunities: We believe in promoting from within and providing paid training to set you up for success.
- Workplace Perks: Fun, music-filled environment, stocked break room (fancy coffee included!), and team appreciation events.
- Work-Life Balance: Flexible shifts (7 am - 3:30 pm or 10 am - 6:30 pm) to suit your schedule.
Physical Requirements:
- Ability to sit at a desk and work on a computer for extended periods.
- Must be able to lift up to 15 pounds occasionally.
Ready to join a team that values your skills and celebrates your success?
Apply today and start making an impact at Do It Right Plumbers, Inc.
#ZR
Salary : $18 - $23
