Wirtgen Technical Trainer & Communicator

Job Description

Job Description

Summary of Primary Functions

This individual will be responsible for the communications of technical issues to both Deere & technicians. The Wirtgen Technical Trainer & Communicator will work closely with John Deere and internal customers to support the ongoing service and support program for Dobbs Equipment. This position is responsible for directing, developing, and overseeing the development of technicians & technical data at the corporate level to ensure the attainment of the company growth and profitability objectives are met. It is imperative for this position to develop consistency in product support expectations across all Dobbs Equipment branches. It is critical that this role provides cross functional direction, training, and motivation of Service Department Personnel. The Wirtgen Technical Trainer / Communicator reports directly to the Corporate Product Support Manager.

Essential Duties and Responsibilities : May include some or all of the following. Other duties may be assigned.

• Work as liaison with manufacturers and all departments regarding product support issues.
• Analyze product issues and provide support for parts / service / sales
• Research product issues using DTAC, technical manuals, business system, and troubleshooting techniques to help resolve issues
• Provide technical communications and updates for DTAC, monitor case status, and ensure timely closure of open cases.
• Provide timely communication of solutions to Service / Parts / Sales & manufacturers
• Advise customers of all pertinent technical data to ensure customer satisfaction or product repairs
• Manage technical tooling for service departments
• Record solutions and maintain database of repairs
• Remains Capstone current with new machine training
• Delivers Capstone & other technical training to Service Technicians

Qualifications : The requirements listed below are representative of the knowledge, skill, and / or ability required.

Technical Skills & Knowledge :

Education : Formal education or training required to perform the essential functions of the job. Includes degrees, certifications, licenses and / or registration requirements.

Work Environment :

While performing the duties of this job, the employee is occasionally exposed to wet and / or humid conditions, moving mechanical parts, and outside weather conditions. The noise level in the work environment is usually quiet.

Physical Demands :

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is continuously required to :

We’re an Equal Employment Opportunity and Affirmative Action Employer

Dobbs Equipment is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We are committed to providing an environment free of discrimination, harassment, and retaliation both for our employees and applicants. We make all employment-related decisions on the basis of an individual’s qualifications and job performance. We recruit, hire, promote, train, transfer, and make compensation decisions without regard to race, religion, color, creed, national origin, ancestry or citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

Notice to Applicants : We participate in E-Verify in the United States.

Drug Free and Alcohol-Free Workplace Notice.

Dobbs Equipment is an Equal Opportunity and At-Will Employer.