Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

I. General Job Description

This position will utilize knowledge and negotiation skills to define and implement the Company’s strategic plans and objectives for Part operations. This position will also ensure management controls and best practices are shared across operations by maintaining effective communication with the senior management team.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

Parts Business Plan Objectives

• Plan, develop, organize, implement, direct and evaluate the part's fiscal function and performance.
• Determines companywide parts revenue growth objectives.
• Parts net and gross profits are maintained at or above the target.
• Expenses are minimized and properly controlled.
• Capital Expenditures are planned and defined.
• Variance is monitored between plan and actual and corrective action is taken as appropriate.

Dealer Certification

• Conformance to OEM dealer Standard of Excellent requirements.
• Staff is knowledgeable on latest OEM products and services.
• OEM and supplier IT systems are used to efficiently access information.

Parts Inventory Management

• Parts are sourced to the supplier/OEM with the best combination of quality, service, price, order quantity, and availability.
• Tools such as Managed Dealer Inventory (MDI) are utilized to ensure inventory levels (turns, fill rate, surplus, and obsolete) are optimized.
• Physical parts inventory is properly controlled and accounted for on an ongoing basis.
• Parts cores are secured and processed promptly.
• Premium freight expenses are minimized.
• Purchase orders, accounts payable, and receivable accounts, and transactions are properly managed with credit and accounting

Parts Pricing

• Competitive pricing analyses are conducted on a regular basis.
• Sales gross profit margins maximized based on market conditions.
• Sales allowance requests are processed on a regular basis.
• OEM proprietary parts are promoted where possible.

Customer Service

• Dedicated outside parts sales and delivery vehicles are utilized.
• Connect Systems are used to enhance ease of doing business with dealer.
• Customer parts warranty claims are processed a timely manner.
• Accounts receivable are managed effectively.

Personnel

• Annual performance reviews are conducted and employee compensation is assessed.
• Employee training and development records maintained.
• Employee turnover is minimized.
• Staff projects a professional image.

Sales Marketing

• Direct Mail Parts Flyers are used to stimulate business.
• Loyalty Cards are used to fortify customer retention and increase sales.
• Parts retail signage is clear and effective.
• Retail showrooms are well organized and effectively stocked.
• Competitive hours of operation are maintained.

II. Minimum Job Qualifications

• Bachelor’s degree with an emphasis on business or transportation or equivalent work experience.
• 10 years of experience in the Class 8 truck/transportation industry.

III. Desired Job Qualifications

• MBA.
• Proven experience in customer service.
• Advanced knowledge of Microsoft Excel, Word, and Outlook.
• Strong organization and communication skills.
• Strong leadership and managerial skills.

IV. Mental Capability Requirements

• Comprehension: Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.
• Organization: Ability to organize and prioritize work schedules of others on long-term basis.
• Reasoning & Decision Making: Ability to make decisions with significant impact on department’s credibility, operations, and services.
• Communication: Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.
• Mathematics: Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.

V. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

VI. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it’s due.

Company Loyal Policies and Work Ethic

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company’s Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.