Parts Training Director

Job Description

Job Description

Description :

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

I. General Job Description

We are seeking a dynamic and experienced Parts Training Director to lead, develop, and execute a comprehensive training strategy for our network of heavy-duty truck dealerships. This role will be responsible for designing and delivering effective training programs that equip parts department staff with the technical knowledge, sales skills, and customer service expertise needed to optimize parts sales, inventory management, and operational efficiency. The ideal candidate will have a deep understanding of the heavy-duty truck industry, a passion for developing talent, and a proven track record of building successful training programs.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

II. Key Responsibilities :

• Training Program Development :
• Design and implement training curricula focused on parts department operations, product knowledge, sales techniques, inventory management, and customer service.
• Develop specialized training for parts managers, sales representatives, warehouse personnel, and counter staff to enhance their skills and knowledge.
• Partner with OEMs, vendors, and internal subject matter experts to create content that addresses both industry trends and company-specific needs.
• Training Delivery :
• Conduct hands-on training sessions, workshops, and webinars for branch personnel across multiple locations.
• Implement a blended learning approach that includes in-person sessions, e-learning modules, and on-the-job training.
• Ensure that training materials are current, engaging, and aligned with both company goals and branch needs.
• Performance Evaluation & Improvement :
• Develop metrics to assess the effectiveness of training programs and track employee performance improvements.
• Provide coaching and feedback to parts department staff and management to drive continuous improvement.
• Identify knowledge gaps and recommend additional training or process changes to enhance department performance.
• Collaboration & Leadership :
• Work closely with regional and branch management teams to understand local challenges and tailor training solutions accordingly.
• Act as a subject matter expert on parts department best practices and stay up to date with industry changes, new technologies, and OEM guidelines.
• Operational Support :
• Develop training manuals, SOPs, and resource guides for parts department employees.
• Support the onboarding process for new parts department staff, ensuring they have the knowledge and tools to succeed from day one.
• Assist in standardizing parts operations across branches to improve consistency, efficiency, and profitability.

III. Minimum Job Qualifications

IV. Desired Job Qualifications

V. Mental Capability Requirements

VI. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

VII. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

Company Loyal Policies and Work Ethic

We are an Equal Opportunity Employer

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.

Requirements :