Entry level IT Support Specialist

*This is a full time, direct placement opportunity*

We’re Spindle, a division of Dober, – It’s Nice to Meet You!

We’re passionate people with soulful dedication to making our world a better, cleaner place through exceptional chemistry and brilliant technology. For over 60 years, Dober has delivered innovative chemistry and software solutions to solve our customers’ most challenging problems.

Our entrepreneurial spirit, and belief that none of us is as smart as all of us, helps us challenge the status quo of current industry norms. We believe water can be treated naturally, equipment can be cleaned safely, and operations can be run more efficiently. Our founder’s vision that “Development is the heartbeat of this company” lives on today.

Speaking of development and innovation, one of our key product lines is Spindle – the product line this position will be supporting and working within. Spindle is a technology company that builds the infrastructure for industrial operations to measure and improve their performance. Businesses of every size – from startups to public companies – use our software to collect data and manage their industrial operations more efficiently.

Dober & Spindle's Purpose: Fostering Ideas that Create Sustainable Solutions to Help Businesses Thrive

The Values that Guide Us:

You won’t find our core values stuffed in a drawer. We believe in our core values so much that they’re painted all over our walls. To ensure compatibility, we do a deep dive on one’s core values when we’re hiring or developing a new partnership. The right candidate will demonstrate and share our core values through and through. Our values:

- Amaze Our Customers- Courage to Create- Promote Team Success- Do the Right Thing- Mutual Trust & Respect- Positive Mental Attitude- Open Minded to Change

The main responsibilities will include:

• Responsible for handling the support relationship for internal and external customers.
• Providing technical support in a B2B environment.
• Providing remote support for technical hardware and software issues. Accurately identifying, diagnosing, addressing, and resolving customer issues and questions within a timely manner.
• Professionally communicate with Spindle team members and vendors for resolution or escalation of all issues or questions.
• Responsible for thorough documentation and logging of all support calls while documenting solutions taken.
• Responsible for ensuring support tickets meet and exceed customer expectations by following support SLAs.
• Ability to troubleshoot technical issues in a remote and on-site office environment.
• Requires excellent customer service skills, including solid communication, analytical, and time management.

Technical Troubleshooting and Issue Resolution:

• Develop technical knowledge of Spindle infrastructure and connection methods to troubleshoot customer issues with connections to Spindle software and hardware.
• Ability to perform basic resolution of these issues with assistance from remote Spindle Engineering, IT and Development resources.

Required Qualifications / Experience:

• Must have a high level of interpersonal skills.
• Must be able to build rapport and communicate well with Spindle customers and all levels of the organization.
• Must have strong organizational, analytical, and execution skills. Including a high degree of accuracy and exactness in performing daily tasks.
• Established competence in identifying issues and proposing methodological solutions proactively.
• Excellent written & verbal communication skills, interpersonal skills, and tight collaboration approach required.
• Ability to work with Microsoft Office Suite products, Microsoft Operating Systems, and Spindle-specific software.

Preferred Qualifications/Experience

• Education: Bachelor’s degree or equivalent working experience.
• SQL Experience
• Experience working with electronics hardware/software

Pay Range Information

The pay range for this position is listed below. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Compensation: $50,000-65,000.

Benefits

In addition to providing employees with a challenging, rewarding environment for career and personal growth, we are proud to also additional benefits:

• Medical Benefits: Medical Plans, Prescription Drug Benefit, Dental Plans, Vision Plan
• Hybrid work: We’re in the office Tuesday, Wednesday, Thursday from 9am-3pm
• Generous, Flexible Paid Time Off: 9 paid designated holidays and early releases prior to holidays off; Minimum of 10 paid days off annually (increasing based on tenure); 1 floating holiday per year; 16 hours of Volunteer Time Off annually
• Financial Support Programs and Resources: Short Term Disability, Long Term Disability, Life Insurance, Flexible Spending Accounts – Dependent Day Care, Health Savings Account, Health Reimbursement Account
• Health/Wellness Perks: Flexible Spending Accounts-Health Care, Calm Premium Subscription