What are the responsibilities and job description for the Customer Service Expert position at Dobson Fiber?
Job Description
As a Customer Service Representative at Dobson Fiber, you will play a vital role in providing exceptional customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Your responsibilities will include assisting with billing, account activations, troubleshooting, and processing payments.
Main Responsibilities:
Additional Responsibilities:
Knowledge, Skills, and Abilities:
As a Customer Service Representative at Dobson Fiber, you will play a vital role in providing exceptional customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Your responsibilities will include assisting with billing, account activations, troubleshooting, and processing payments.
Main Responsibilities:
- Manage incoming customer requests efficiently, ensuring prompt and thorough resolution of issues.
- Gather and document customer information, address needs, provide education to reduce repeat contacts, and record interactions in the contact tracking system.
- Deliver exceptional service in areas such as billing, account activations, and system troubleshooting.
Additional Responsibilities:
- Foster strong relationships with customers through open and interactive communication.
- Maintain accurate and up-to-date customer records.
- Process payments and collect pertinent customer information such as addresses and contact details.
Knowledge, Skills, and Abilities:
- Ability to learn all aspects of the role through on-the-job training, attending seminars or vocational classes, and reviewing instructional materials.
- Strong understanding of telephone etiquette and office protocols.
- Skilled in identifying problems, assessing their severity, gathering relevant data, and establishing facts for resolution.
