What are the responsibilities and job description for the Fiber Network Support Specialist position at Dobson Fiber?
About the Role
We are seeking a highly skilled Customer Service Representative to join our team at Dobson Fiber. As a representative, you will be responsible for providing top-notch customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Your duties will include assisting with billing, account activations, troubleshooting, and processing payments.
Key Responsibilities:
Required Qualifications:
We are seeking a highly skilled Customer Service Representative to join our team at Dobson Fiber. As a representative, you will be responsible for providing top-notch customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Your duties will include assisting with billing, account activations, troubleshooting, and processing payments.
Key Responsibilities:
- Provide professional support to customers via phone, email, or mail, including order placement, refunds, and exchanges.
- Collaborate with the customer service supervisor to ensure service excellence.
- Identify and assess customer needs to achieve satisfaction and build trust.
Required Qualifications:
- Proficiency in computer operations, including web-based portals, typing, 10-key, and phone systems.
- At least one year of experience in a business office environment such as clerical work, administrative assistance, accounting, or data entry.
