Job Description
Job Description
The Installation and Repair Technician is responsible for installing and maintaining fiber optic systems that deliver residential customers high-speed internet, television, and telephone services. This role requires technical expertise, attention to detail, and excellent customer service skills. The ideal candidate will have experience in telecommunications or a related field and be proficient in installing and troubleshooting fiber optic systems.
REQUIREMENTS
- Install fiber optic cables and equipment in residential settings, ensuring proper connections and signal quality.
- Perform site surveys to determine the best installation practices and identify any potential obstacles.
- Configure and test fiber optic equipment, including routers, modems, and optical network terminals (ONTs).
- Troubleshoot and resolve issues related to fiber optic installations, including signal loss, connectivity problems, and equipment malfunctions.
- Educate customers on the use and maintenance of installed fiber optic systems and provide excellent customer service.
- Maintain accurate records of installations, repairs, and maintenance activities.
- Adhere to safety protocols and industry standards during all installation and maintenance activities.
- Collaborate with other technicians, engineers, and customer service representatives to ensure customer satisfaction.
- Stay up-to-date with advancements in fiber optic technology and installation techniques.
QUALIFICATIONS
High school diploma or equivalent; technical degree or certification in telecommunications, electronics, or a related field preferred.Minimum of 2 years of experience in fiber optic installation, maintenance, or a related field.SKILLS & KNOWLEDGE
Proficiency with fiber optic tools and equipment, including splicing machines, OTDRs, power meters, and light sources.Strong understanding of fiber optic network architecture and installation practices.Excellent problem-solving skills and attention to detail.Ability to work independently and manage multiple tasks efficiently.Strong communication and interpersonal skills, with a focus on customer service.Valid driver’s license and reliable transportation; ability to travel to various job sites as required.Physical ability to lift and carry heavy equipment, climb ladders, and work in confined spaces.Ability to work flexible hours, including evenings and weekends, as needed.ENVIRONMENTAL / WORKING CONDITIONS
TRAVEL NECESSARY based on location(s) supported.PHYSICAL REQUIREMENTS
Depending on the assigned area, usually outdoor, warehouse, or construction environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enables the use of machinery and equipment. Oral and auditory capacity enables interpersonal communication and communication through automated devices like the telephone. Physical stamina to handle the long hours of performing strenuous work during the day in hot or cold weather. The noise level in the work environment ranges from normal office levels to loud levels due to equipment and machinery use.
SAFETY EXPECTATIONS
Each employee is responsible for his / her own safety. No task should be completed unless it can be completed safely. Employees will :
Comply with all company safety programs, rules, regulations, procedures, and instructions applicable to his / her own actions and conduct.Refrain from any unsafe act that might endanger him / herself or fellow workers.Obey all posted company, state, and federal hazard and traffic safety signs.Use all safety devices and personal protective equipment provided for their protection.Report all hazards, incidents, and near-miss occurrences to their immediate supervisor or Director of Safety within 2 hours, even if no injury or property damage occurred.Promptly report all injuries and suspected work-related illnesses, however slight, to his / her immediate supervisor or Director of Safety.Employees who drive company vehicles must possess a valid and appropriate driver’s license for driving the vehicle, and employees who operate company equipment must be trained and authorized.Employees operating company vehicles and equipment must comply with state and federal laws and regulations. Seat belt use is required while operating any company vehicle or equipment.Texting while driving is prohibited by Dobson Fiber policy and State Law.Participate in safety committee meetings, training sessions, and surveys as requested and provide input into improving safety.Notify your supervisor or Human Resources immediately of any change in physical or mental condition or use of prescription drugs or illegal drugs that would affect the employee’s job performance or the safety of him / herself or others.Working under the influence of alcohol or illegal drugs is strictly prohibited at any company facility, workplace, worksite, or when operating any company vehicle or equipment. Any employee, contractor, or subcontractor who works or reports to work under the influence of alcohol or illegal drugs will be subject to disciplinary action, including possible termination of employment or loss of contract.Notify the Human Resources Director within five days of serious driving, drug / alcohol, or criminal convictions.Be a safe worker on and off the job.Help coworkers do their job safely.Approach work with a safe attitude.
