What are the responsibilities and job description for the Service Delivery Specialist I position at Dobson Fiber?
Job Description
Job Description
The Service Delivery Specialist I is an advanced level IT Generalist. The Service Delivery Specialist is a broad and deep resource responsible for Professional Delivery and Support of all DobsonUC Services as well as providing technical support for customer environments, including networking infrastructure and VoIP systems, security access controls, data networking, backup / DR, etc. This critical role is accountable along with the other team members for delivery of services that meet clients’ technical requirements in a timely fashion. The VoIP and Network Specialist also requires personal and administrative skills such as self-motivation, initiative, time management, prioritization, multi-tasking, project assessment, scoping, estimation, time allocation / tracking, documentation, communication, and testing and solution deployment.
Tasks / Responsibilities :
- Managed all aspects of DobsonUC deployments
- Responsible for provisioning DobsonUC Unified solutions
- Responsible for Technical Site Surveys to validate customers network readiness for DobsonUC solutions
- Provides advanced technical support for various data networks including configuration, performance and security
- Provides technical support for DobsonUC customers
- Ensures change control and other processes & procedures are followed
- Ensures that configuration documentation is completed when systems are deployed or modified
- Perform project assessments, scoping and cost estimates
- Work in a Technical resource capacity with Sales Team for potential clients as required
Required Advanced Level Knowledge of the Following :
Education and Experience :
MCA / MCM, MCSE, CCNA / CCIE / CISSP, EMCDA / EMCCA / EMCTA
Special Requirements :
