What are the responsibilities and job description for the Telecommunications Representative position at Dobson Fiber?
Job Summary
Dobson Fiber is looking for an experienced Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Your responsibilities will include assisting with billing, account activations, troubleshooting, and processing payments.
Main Tasks:
Knowledge, Skills, and Abilities:
Dobson Fiber is looking for an experienced Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service by managing inquiries, resolving issues, and maintaining accurate customer records. Your responsibilities will include assisting with billing, account activations, troubleshooting, and processing payments.
Main Tasks:
- Handle customer interactions effectively, addressing their concerns and resolving issues in a timely manner.
- Maintain confidentiality of all customer and company information.
- Complete special projects as assigned by management.
Knowledge, Skills, and Abilities:
- Strong problem-solving skills and ability to think critically.
- Effective time management and organizational skills.
- Excellent communication and interpersonal skills.
