What are the responsibilities and job description for the Frozen Manager position at Doc's Food Stores, Inc.?
Frozen Manager
Newkirk, OKPOSITION: Dairy and Frozen Manager
REPORTS TO: Store Manager
LOCATION: All Location
PURPOSE STATEMENT:
- Greets each customer and provides courteous service.
- Strives daily to exceed my customers’ expectations by providing a positive first impression, determining actual needs, delivering real solutions, adding value where possible, and leaving the customer with a lasting positive impression, by providing superior customer service.
- Provides services to customers by always determining their needs, and continually increasing my own knowledge.
KEY RESPONSIBILITIES
- Greets each customer in an ongoing effort to elevate overall customer satisfaction level and deliver superior customer service.
- Maximize sales and profit in the dairy and frozen food department.
- Prepare/organize the cooler/freezer for receipt of merchandise, unload trucks, inspect the delivery for shortages/damage and sort cases for stocking.
- Assure the safety of self, customer and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately. Pick up /remove all broken containers, packing materials/boxes from the sales floor or customers’ pathway immediately.
- Clean store floors, case, cooler and shelves. Safely use cleaning equipment and chemicals.
- Load stocking carts/pallets, transport cases to sales floor either on stocking carts or pallets, match the case strip to the shelf/case tag/stock, place merchandise in the designated case/shelf/display position/ are, check the product code/freshness date and “face/front”/rotate the front row of each display.
- Update frozen/dairy pricing weekly and manually price mark/label merchandise without a UPC code.
- Count and record individual items of merchandise for inventory.
- File all invoices with Scan Coordinator after recording on the purchase log, and record shrink on daily/weekly basis as directed by supervisor.
- Orientate and train new employees, and retrain existing employees on work methods, assist cashiers by bagging/carry out when necessary.
- Order frozen food/dairy products and supplies so as to eliminate out-of-stocks while maintain the desired frozen/dairy turns.
- Develop a weekly display plan for case merchandising and AD promotions allocating shelf space according to movement, capacity and profitability.
- Check case and cooler temperatures 3 timed daily.
- File all invoices with Scan Coordinator after recording on the purchases log, and record shrink on daily/weekly basis as directed by supervisor.
- Adhere to all company policies and procedures
- Other duties assigned by the store manager.
JOB REQUIREMENTS
- Basic mathematical ability (add, subtract, multiply, divide) and ability to count.
- Good interpersonal communication skills.
- Must be 18 years or older to operate the pallet jack, fork lift and baler.
EXPERIENCE REQUIREMENTS
No previous work experience required.
Specialty Frozen
HOMELAND STORES -
Mustang, OK
Frozen Food Clerk
Sprouts Farmers Market -
Edmond, OK
Specialty Frozen (49022)
HAC, Inc. -
Ponca, OK