Accounts Receivable Specialist

The Accounts Receivable (AR) Specialist is responsible for the accurate and timely processing of incoming payments, managing accounts receivable records, and ensuring the company receives payment for services or products rendered.  This role involves monitoring accounts, following up with clients and resolving any payment-related issues. 

Essential Functions 

The primary duties and responsibilities of the AR Specialist consist of but are not limited to: 

Accounts Receivable 

• Accurately enter data into ERP, managing assigned workflow processes 
• Responsible for new client set up, processing and credit review 
• Monitor& own AR inbox (process & delegate all emails that route to AR) 
• Work to ensure customer invoices are accurately processed in custom client portals, as needed. 
• Generate and distribute client initial payment invoices and supporting documents  
• Work closely with account collections and client invoice questions and escalate appropriately with good judgment. 
• Execute daily client account cash application in ERP. 
• Provide insightful details surrounding slow client payment accounts in an organized manner and resolve client payment issues. 
• Perform progressive collections activities up to and including filing liens if necessary. 
• Review and process customer returns and credits, as applicable. 

General Accounting Support 

• Troubleshoot and follow jobs/orders within ERP to ensure accuracy 
• File AP Invoices 
• Provide accounting support during the financial close process 
• Participate in projects  
• Execute daily cash reconciliation 
• Ad-hoc reporting and or data analysis as needed 
• Administer corporate credit card program 
• Assist with general office transactions & support (duties split/shared)  

General Administrative Support 

• Answer and route incoming phone calls 
• Organize, purchase and manage office supplies  
• Assist with coordinating quarterly company-wide meetings and off-sites 
• Order company merchandise and apparel for employees 
• Update employee contact list 
• Back up service team as necessary 

Qualifications 

• 2 years of general accounting-related experience preferred 
• Associate Degree in Accounting preferred but not required 
• Knowledge of cost/project accounting processes 
• Experience in accounts receivable, collections, sales and use taxes, preferably within a client direct B2B industrial sales & service environment 
• Prefer experience in financial modules of enterprise resource program (ERP) software, such as Acumatica or similar platforms. 
• Experience with Office 365: Microsoft Outlook, Word, Excel, PowerPoint, banking sites 
• Experience in an EOS/Traction environment is helpful but not required. 

Accountabilities  

• Accurate data entry and process in ERP  
• Timely reporting, data entry within daily workflows 
• Ensure D&DT client experience is exemplary 
• Partner with D&DT employees to ensure internal efficiencies and collaboration 
• Maintain professional relationships with internal and external partners, exhibiting a commitment to D&DTs core values and mission. 

Competencies 

• Ability to navigate ERP (Acumatica) and understand the flow of orders 
• Troubleshooting skills to identify gaps and variances  
• Excellent detail orientation 
• Dependable, reliable and responsible for completing daily tasks 
• Ability to prioritize tasks to meet daily needs 
• Ability to follow processes with a sense of urgency 
• Flexible, willing to help and support projects as necessary to support D&DT 
• Friendly, professional demeanor 
• Strong customer service skills 
• Well-organized and collaborative 
• Familiar with dynamic sales organizations and B2B environments 
• Willingness to learn and adapt new technology and techniques to better self, coworkers and the company