What are the responsibilities and job description for the Customer Service Associate position at Dockery Corporation?
Job Details
Customer Support
- Respond to customer emails with updates on current orders
- Receive new orders
- Make changes to orders
- Bridge the gap between production and the customer
Platforms
- Etsy - Update and add products to our Etsy platform
- MSM - Update and add products to our in house platform
- Shopify - Update and add products to our Shopify stores
MINIMUM QUALIFICATIONS & REQUIREMENTS:
Have a high school diploma or equivalent.
Have Experience in Customer service.
Attention to detail
Ability to problem solve
Basic math
Be social media savvy with customer requests and work directly with art department for customers’ orders
Benefits:
Company paid Health Care
Dental insurance
Paid time off
Vision insurance
Summary
As a Customer Service Associate, you will be essential in delivering outstanding customer support and fostering positive relationships with clients. Reporting to the Customer Service Manager, your core skills in negotiation and collaboration with sales will enhance customer satisfaction and retention. Your premium skills in account management and B2B sales will be valuable in addressing client needs and driving business growth. and social media management will aid in efficient communication and documentation. Join our team to make a significant impact in a customer-centric environment.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 32 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Warsaw, MO 65355 (Required)
Work Location: In person
Salary : $16 - $17