What are the responsibilities and job description for the Host position at Docks Oyster Bar?
Established in 1987, Docks Oyster Bar specializes in bringing the freshest seafood to Manhattan. Located in the heart of midtown, the expansive bar and tables lining the windows of 3rd Avenue and 40th Street further creates a timeless New York atmosphere. We pride ourselves on our well prepared food, outstanding service, great wine list, and unforgettable ambience to keep guests coming back time and time again.
The Opportunity
Hosts are the face of the restaurant. They are responsible for warm greetings and fond farewells, providing excellent care and service from the moment a customer walks in, to the moment they walk out.
What You'll Be Doing
- Answering phones in a polite and hospitable manner, taking reservations and guest requests, and answering guest's questions.
- Handling the reservation system to make guest's check-in and seating as smooth as possible.
- Maintaining updated table information in the reservation system
- Conveying all appropriate guest information to managers, staff and chefs (e.g. VIP's, special occasions, special requests, etc.)
- Managing restaurant wait list during high volume to accurately set guest expectations.
- Maintaining a clean and orderly host stand and entrance area. Cleaning and sanitizing high touch points in the restaurant.
- Greeting every guest as they enter the restaurant in a friendly and welcoming manner.
- Offering assistance to our guest's with coats, bags, strollers, etc.
- Accommodating guest requests whenever possible.
- Offering a warm farewell and thank you to every guest as they leave the restaurant.
- Immediately notifying management of any guest complaints, including any interactions with a guest that leads the host to believe that the guest is not 100% happy with their visit.
Requirements:
- A minimum 1 year of Host experience in a well-rated restaurant.
- A true passion for hosting -- helping to create an environment where people not only have fun but feel relaxed, welcome, and connected.
- A genuine nature; able to comfortably engage in natural dialogue with guests.
- The ability to speak warmly and clearly in person and on the telephone. The inclination to be helpful, provide information and answer questions.
- The ability to multi-task and prioritize while focusing on etiquette and conveying a sense of calm and welcoming.
- Experience with restaurant reservation systems and point of sale systems.
- Commitment to maintaining availability that aligns with needs of the business
Dock’s is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.