Retail Assistant Store Manager

Job Type: Full-time

Location: SODO

Salary: $55,000.00 USD per year, DOE

Need: Immediate (5-7 days)

Welcome to Dockside! You might know us by one of our four retail cannabis stores located throughout Seattle. We are a Washington state licensed (I502) retailer specializing in quality medical and recreational cannabis products and accessories. We aren’t just any cannabis retailer, however, as we constantly innovate, take pride in our inclusive and welcoming culture and are always evolving how we do business. We are proud to say we opened one of the first medical dispensaries in WA state and were the very first to be certified as a reliable source for quality cannabis products under the Patient Focused Certification Program. Our roots are deep as a medical cannabis purveyor. We also love to brag about some other amazing things about us: we are women and minority owned and live values of community, inclusivity, integrity, and health.

We have a rare and exciting opening for a Retail Assistant Store Manager for our Shoreline location. The Retail Assistant Store Manager position is an important and key role to drive revenue and customer satisfaction in one of our four retail locations and to deliver the Dockside experience to Employees, Customers and our Community. We are looking for a professional Retail Assistant Store Manager with excellent customer service skills, exceptional leadership capabilities, a track record of hiring and retaining high-caliber employees. We are looking for leaders not afraid of wearing many hats and managing a constantly changing workflow. We need smart, passionate, and creative people ready to take the road less traveled and excited by the challenge of building a business in a rapidly growing industry. You will be managing a staff of approximately 10 - 15 people that includes an Assistant Store Manager, Shift Leads, Sales Associates, Receiving Coordinator, and Security.

The Retail Assistant Store Manager is responsible for the needs and well-being of the staff and the business to implement the mission, vision and values of Dockside and the management team. We are looking for managers who can inspire team members to grow and succeed, who can articulate vision and direction, and who have a passion for their own growth and learning. The Retail Assistant Store Manager must lead the store in a fast-paced and ever-changing working environment, while maintaining an eye for excellence and driving the staff to exceed all revenue goals. Additionally, the assistant store manager is accountable to managing labor, payroll, inventory, security, and performance management. This is a great opportunity for someone looking to take their previous store management experience to the next level!

Retail Assistant Manager Accountabilities:

Business Leader

• Trustworthy in the eyes of the customer and conveys trustworthiness of the Dockside brand;
• Drive and maximize sales performance to consistently achieve the overall sales objectives while ensuring operational integrity and monitoring monthly profitably;
• Demonstrate sales leadership by playing an active role on the sales floor through customer engagement, ensuring the highest level of customer service is provided;
• Manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell through as well as alignment with new product launches;
• Train and communicate current regulations and product knowledge to all associates to ensure the team is fully educated on brand pillars by partnering with the appropriate internal departments for operational and product support;
  
  

Performance and Talent Management

• Provide ongoing training and coaching to associates to enhance performance and provide constructive, timely feedback;
• Identify and create action plans and build development plans for employees as warranted; Manage the allocation of staff resources and scheduling to effectively drive sales and ensure customer service;
• Partner with the District Manager and Human Resource Manager for all employee relations issues to ensure effective resolution
  
  

Customer Development

• Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty
• Understands that medicinal cannabis is important to the wellness of each of our medical customers and demonstrates compassion
  
  

Operations

• Collaborate with Operations, Human Resources, Loss Prevention, etc. while adhering to and enforcing all company policies and procedures;
• Comply with Federal and Local Regulations in the cannabis industry and immediately notify Operational Leadership of Government Agency visits
• Comply with all Assets Protection quarterly self-audits, cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
• Oversee the processing of daily incoming and outbound merchandise requests and shipments;
• Support and maintain visual merchandising standards set by the headquarters;
• Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters;
  
  

Job Requirements:

• Must be 21 years of age;
• Minimum of 5 years of sales experience in retail, luxury retail, or service related industry;
• Minimum of 3 years of supervisory experience in retail, luxury retail, or service related industry;
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Flexibility to work a retail schedule which will include mornings, evenings, weekends and holidays;
• Ability to lift up to 50 pounds and stand for long periods of time
  
  

Required demonstrated skills and abilities:

• Ability to make solid business decisions, problem-solve, and multi-task in a highly dynamic work environment;
• Proven ability to exercise high degree of confidentiality and objectivity
• Consultative sales experience in matching products or services to the specific needs of the customer
• Ability to work in a team setting and conduct and present oneself in a highly professional manner with both customers and internal personnel;
• Proven ability to work independently with little or no supervision;
• Ability to receive and provide constructive feedback on work performance
  
  

Please no phone calls/No recruiting agencies

We offer a competitive compensation and benefits package, and a collaborative work environment in an emerging market. The job description is representative of typical duties and responsibilities for the position and it is not all inclusive. Other duties and responsibilities may be assigned by the company to fluctuate with business needs.

Dockside is committed to providing equal employment opportunities to all employees and applicants for employment, and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We look forward to hearing from you!

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