What are the responsibilities and job description for the Tribal Relations Liaison position at DOCS Management Services?
We are currently hiring a Tribal Relations Liaison! If you are organized, have excellent communication and interpersonal skills, project management experience, and value being part of a team that makes a difference, you may be the right person for the position! Apply today!
Classification: NON-EXEMPT | Status & Schedule: PART-TIME, MON – FRI, 8AM – 5PM PT
Location: LOCAL TO COOS COUNTY | Salary: $25.76 - $32.96/hourly
Department: COMMUNITY ENGAGEMENT | Reports to: COMMUNITY ENGAGEMENT MANAGER
Supervision Exercised: NON-SUPERVISORY
Location: LOCAL TO COOS COUNTY | Salary: $25.76 - $32.96/hourly
Department: COMMUNITY ENGAGEMENT | Reports to: COMMUNITY ENGAGEMENT MANAGER
Supervision Exercised: NON-SUPERVISORY
Job Purpose: Tribal Relations Coordination
This position serves as the single point of contact at Advanced Health Coordinated Care Organization (CCO) for Oregon Federally Recognized Tribes, the Urban Indian Health (UIH) Program and Oregon Health Authority (OHA)-Tribal Affairs. This position is responsible for a range of liaison functions to improve the physical, behavioral, and oral health of American Indian/Alaska Native (AI/AN) CCO members. They will communicate with network providers, members, and other stakeholders in the CCO service area to coordinate this work. All work will be conducted through the lens of improving health equity for all vulnerable populations.
Qualifications, Education, & Experience
- Degree in Social Work, Public Health, Communications, Health Care Administration, Political Science, or related field preferred; experience in lieu of education may be considered
- Three years’ experience in volunteer coordination, project coordination, or community outreach
- Three years’ experience working in healthcare field with AI/AN tribal entities and programs
- Experience with the Indian Health Services/Tribal Health/Urban Indian Health Program delivery system preferred
- Experience with Oregon’s Coordinated Care Organization Model preferred
- Experience with and understanding of government-to-government relationships between states and sovereign tribal nations
Essential Responsibilities: Tribal Relations Coordination
- Fully understands the tribal health system and how it interacts with the CCO
- Provides recommendations and assists with resolutions to issues related to the delivery of health care services to AI/AN CCO members
- Promotes services and programs to improve the health equity of AI/AN CCO members including but not limited to; improved access to integrated coordinated care, develop and implement new initiatives, foster inter-agency collaboration, and assist with contracts and agreements with tribal entities
- Actively participates in the development and implementation of the Community Health Assessment (CHA) and Community Health Improvement Plans (CHPs)
- Serves as a contact to the Tribal Advisory Council (TAC) and reports to the TAC on a quarterly basis
- Meets regularly and at a mutually agreed upon time with local tribal representative(s) to discuss Tribal/CCO related issues
- Attends all meetings where decision-making may have an impact on the CCO’s relationship with tribal entities
- Attends trainings to expand knowledge of principles that are foundational to working with and understanding tribes and tribal communities
- Develops and conducts training and technical assistance for health providers and others working with tribal health systems
- Assists with CCO health care system training and education programs and matters relating to Tribal communities specific concerns
- Collaborates with tribal-cultural and prevention programs to expand services in the areas of Public Health and Behavioral Health, including but not limited to Crisis Services, Suicide Prevention, Alcohol, Tobacco and other Drug Prevention and Diabetes Prevention
- Communicates with CCO leadership to bring issues forward that are concerning to Tribal and UIH Programs and address accordingly
- Facilitates a resolution of issues that arise between the CCO and Indian Health Services (IHS) providers within the CCO
- Participate in quality and organizational process improvement activities and teams when requested
- Ensure compliance with company policies and procedures as applicable to area(s) of responsibility
- Handle confidential information and materials appropriately and maintain a secure work area
- Other duties as assigned
Essential Responsibilities: ORGANIZATIONAL TEAM MEMBER
- Participate in quality and organizational process improvement activities when requested
- Support and contribute to effective safety, quality, and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities
- Openly, clearly, and respectfully share and receive information, opinions, concerns, and feedback in a supportive manner
- Work collaboratively by mentoring new and existing co-workers, building bridges, and creating rapport with team members across the organization
- Provide excellent customer service to all internal and external customers, which includes team members, members, students, visitors, and vendors, by consistently exceeding the customer’s expectations
- Recognize new developments and remain current in care management and coordination best practice standards and anticipate organizational modifications
- Advance personal knowledge base by pursuing continuing education to enhance professional competence
- Promote individual and organizational integrity by exhibiting ethical behavior to maintain high standards
- Represent organization at meetings and conferences as applicable
Knowledge, Skills, & Abilities:
- Knowledge and skills to understand, interpret, coordinate, and collaborate on integrated health services for AI/AN CCO members
- Understanding of Native American history, culture, values, and traditions, as well as contemporary issues facing tribal communities
- Familiarity with the principles of tribal sovereignty, as well as relevant federal, state, and tribal laws, policies, and regulations
- Ability to manage sensitive situations diplomatically and advocate for the interests of tribal communities
- Ability to develop and implement long-term strategies for engaging with tribes and advancing mutual goals
- Knowledge of relevant state and federal laws/regulations, comparable programs, and policies
- Current knowledge of national health care delivery trends, transformation, reform, and value-based payment trends, new technologies, and statewide and national economic issues impacting tribal health programs and the
- health and wellbeing of AI/AN CCO members
- Basic knowledge of principles, methods, and techniques of project management and change management
- Knowledge of community resources
- Ability to build working relationships with community partners, respectfully engaging and integrating cultural considerations into decision-making processes
- Understanding of the nature of consumer engagement and vulnerable populations
- Refined interpersonal skills and a high level of emotional/social intelligence
- In-depth knowledge of regulations and procedures governing the OHP, Medicare, and other applicable health plans
- Critical attention to detail for accuracy and timeliness
- Ability to report to work as scheduled, and willingness to work a flexible schedule when needed
- Proficient in Microsoft Office Suite and Windows Operating System (OS)
- Training in or awareness of Health Literacy, Poverty Informed, Systemic Oppression, language access and the use of healthcare interpreters, uses of data to drive health equity, Cultural Awareness, Trauma-Informed Care, Adverse Childhood Experiences (ACEs), Culturally and Linguistically Appropriate Service (CLAS) Standards, and universal access
- Knowledge and understanding of how the positions’ responsibilities contribute to the department and company goals and mission
- Knowledge of federal and state laws including OSHA, HIPAA, Waste Fraud and Abuse
- Awareness and understanding of equity, diversity, inclusion, and the equity lens: ability to analyze the unfair benefits and/or burdens within a society or population by understanding the social, political, and environmental contexts of policies, programs, and practices
- Excellent people skills and friendly demeanor
- Critical thinking skills of using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Attention to detail and organization skills
- Ability to handle stress and sensitive situations effectively while projecting a professional attitude
- Ability to communicate professionally, both conversing and written
- Ability to work with diverse populations and interact with people of differing personalities and backgrounds
- Sensitive to economic considerations, human needs and aware of how one’s actions may affect others
- Ability to organize and work in a sensitive manner with people from other cultures
- Poised; maintains composure and sense of purpose
Working Conditions:
This position must have the ability to remain in a stationary position, occasionally move about inside the office to access office machinery, printer, etc., frequently communicate and exchange accurate information.
Work Condition: Hybrid work
Employee generally works within the interior of an office or remote work from home environment.
Employee frequently travels locally and is responsible for own transportation. Out of area travel may be required on occasion.
Hours of operations and specific staff scheduling may vary based on operational need.
The office environment is clean with a comfortable temperature and moderate noise level.
Exposed to:
Onsite: Cold/heat controls, close contact with employees and the public in office environment. Remote: Employee is responsible for maintaining a safe work environment that is conducive to successful productivity and work output.
Machines, equipment, tools, and supplies used: Constantly operates a computer or other office productivity machinery, such as postage machine, fax, copier, calculator, multi-line telephone system, scanner.
May answer a high volume of telephone calls, complete documentation, and use computer programs to either obtain or record information.
Multiple Duties: Must be able to work under conditions of frequent interruption and be able to stay on task.
Other Information:
This job description is intended to provide only basic guidelines for meeting job requirements. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of DOCS Management Services employees. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Salary : $26 - $33
