What are the responsibilities and job description for the Patient Care Advocate (Tech) / Coordinator (Front Desk) - Physical Therapy Clinic position at Doctors of Physical Therapy?
Description
At Doctors of Physical Therapy , our support team is the glue of our clinics. We are looking for a part time Patient Care Advocate (Physical Therapy Tech) and Coordinator (Front Desk) to uphold our excellent customer service and contribute to the patient experience. Join a team that offers you support to grow your career. This job will combine front desk skills along with patient care and support in the clinic.
PCA (Tech) responsibilities : include logistics involved with assisting patient care as directed by the Physical Therapist as well as housekeeping duties.
PCC (Front Desk) responsibilities : includes but not limited to : answering phones, scanning, faxing, scheduling, new patient registration, co-pay collect / over the counter collections, reporting and remote FDC duties as assigned by the front desk supervisor.
Ideal candidate will be seeking longevity with a growing company, be a self-starter, should possess excellent interpersonal skills and customer service skills, this is important in order to build relationships with patients and the community in order to provide a welcoming environment that is efficient. Prior medical experience is a plus.
Responsibilities include :
- Greet patients
- Effectively communicate patients, families, team members, clinicians and all departments.
- Provides detailed instructions to patients for their visits.
- Reviews and evaluates patient charts for data entry accuracy.
- Work as a team to ensure we have an efficient working environment to ensure that calls are made timely to patients and referral sources.
- Familiarity with Outpatient Rehabilitation / Medical services and medical terminology.
- Answering phones
- Patient registration / data entry
- Scanning / faxing / other clerical duties
- Collecting copay's and patient balances
- Patient scheduling-Schedule Management
- Patient Care assistance as needed
- Strong organizational skills
- Knowledge of Insurance benefits
Benefits :
