What are the responsibilities and job description for the Customer Care Rep position at DOCUmation?
Position Announcement
Position: Customer Care Rep
Department: Sales
Reports To: Executive VP of San Antonio
Salary grade: DOE
FLSA Status: Full Time / Exempt/ Salary
Location: San Antonio
Responsibilities
- Responsible for conducting Account reviews
- Maintaining Customer contact and completing Customer Care Visits
- Managing and updating upgrade list for Sales Reps
- Completing walkthroughs and managing new bids/RFPs
- Compiling service details including: pulling service histories, average monthly volume reports, buyout/trade ups and FDS information
- Placing Customer cookie orders delivering to customers (and reconciling receipts/invoice every 2 weeks)
- Compiling Customer reference letters and Google/social media reviews.
- Attending weekly sales meetings when requested
- Local Sales event planning and coordination, assisting Director of Marketing with branch marketing
Experience & Required Skills
- Industry experience ideal
- Experience working in a sales support role preferred
- Must be detail-oriented with the ability to multi-task in a fast-paced environment.
- Strong working knowledge of MS Word, Excel, and E-Automate preferred
Education & Certification
- High School Diploma or equivalent
Physical Requirements
- Ability to occasionally stand, stoop, bend, and kneel
- Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
- Visual acuity to read printed and electronic documents
- Ability to regularly speak clearly so listeners can understand
- Ability to understand the speech of others
- Occasionally lift 10-30 pounds
Special Requirements
- None
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.
