MASTER SERVICE TECHNICIAN

Position : Master Service Technician

Department : Service

Reports To : Field Service Manager

Salary grade : DOE

FLSA Status : Full Time / Non-Exempt / Hourly

Location : San Antonio

Description

This is a master level position in a territory assignment which requires a high degree of troubleshooting and the capability to handle the full array of products serviced by DOCUmation. The Master Technician is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on-time and error-free
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Perform other activities that support DOCUmation and our service organization

Experience & Required Skills

Education & Certification

Physical Requirements

Special Requirements

Note : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.