What are the responsibilities and job description for the Case Manager position at Document Acquisition Service?
COMPANY OVERVIEW
Document Acquisition Services is a boutique records retrieval/litigation support services company in Richardson, TX. We are customer-centric and our goal is to get the records our clients need as fast as we can, at the lowest cost we can, while navigating each and every situation with attention to their specific needs and desires.
Our work environment includes:
- Relaxed atmosphere
- On-the-job training
- Casual work attire
JOB OVERVIEW
We are looking for a Case Manager/Client Rep in our Records Retrieval Department. Case Manager/Client Reps are responsible for the preparation of record requests and communication with Clients.
Duties
- Fielding orders from Clients
- Interacting with Clients
- Order entry into system
- Custodian research
- Legal doc generation and completion
- Sending out Notices
Depending upon level of experience in this specific industry, job duties could include some managerial duties and team oversight.
Pay
$23 to $27/hour depending upon experience and will be discussed and determined based on experience and qualifications.
Qualifications
- Must have experience in records retrieval (EX: formerly worked at company like ours, Paralegals/Legal Assistant with experience ordering records by authorization and DWQ)
- Computer skills required
- Adobe Acrobat Pro experience required
- Microsoft Outlook experience recommended
- Knowledge of Record Retrieval software (EX: MetaRecords/MR8) is not required but would be very helpful
- Multi-Tasking skills
- Teamwork skills
- Comfortable with email and written communication
- Comfortable with phone and voice communication
- Be willing to learn and take direction
Schedule/Type
During the training period this is a full-time, IN-OFFICE position. Monday thru Friday, 8am – 4pm OR 9am - 5pm.
There will be opportunity for Hybrid (In Office and Remote) once the position has been fully trained.
Benefits
- Full benefits are available after 30 days
- Health insurance
- Paid time off
Vacation/Holidays
- 1 week paid vacation after 1 year
- 2 weeks paid vacation after 2 years
- 3 weeks paid vacation after 5 years
Holidays: 9 Holidays off throughout the year.
Personal Days: Get 5 paid personal/sick days a year.
Other requirements:
Reliably commute to Richardson, TX 75080 or planning to relocate before starting work
Salary : $23 - $27