Data Entry Clerk

DocuPet, the foremost provider of outsourced pet licensing services for municipalities across North America, is expanding rapidly. Our mission of providing a safe and happy home for every pet is of the utmost importance, and we need the help of amazing people to achieve this goal.

DocuPet serves many large counties and cities across the United States, and a key component of our service for our partners is records management - ensuring the accurate and timely processing of mailed data, and the ongoing QA and clean up of records. We are seeking a self-motivated, organized, and detail-oriented individual to perform critical administrative tasks related to data and records management from our office in Syracuse, NY.

Learn about our mission and services in this brief video: https://www.youtube.com/watch?v=AiZnw_b5i5w&feature=emb_logo

About the Role
The data entry clerk supports our Records Manager and performs several critical functions including processing mailed in pet license payments, verifying rabies vaccination and spay/neuter certificates, formatting and organizing data records, opening and cataloging return mail, updating customer service requests, and maintaining the organization of all files received and processed in our Syracuse office. As the documents received from pet owners are time-sensitive, the data entry clerk must have excellent time management, prioritization and communication skills to be successful in this role. In addition, the successful candidate is expected to have a very hands-on attitude and be willing to roll up their sleeves and help out with other duties as assigned.

Responsibilities:
A data entry clerk is responsible for:

• Regularly scheduled mail pick up and sorting
• Processing mailed in pet license order forms and payments through DocuPet’s online system
• Scanning and uploading pet documentation into DocuPet’s online system
• Formatting and organizing data records in spreadsheets
• Organizing and filing all pet owner documentation, ensuring it is secure and easily accessible
• Following all best practices and guidelines related to the storage and security of records
• Contacting pet owners regarding issues with mailed in pet license order forms and/or payments, and address changes
• Contacting our vet partners regarding questions or issues with vaccination documentation when necessary
• Merging pet owners accounts if they have duplicate accounts set up on DocuPet’s online system
• Organizing and re-sending return mail daily
• Operating FP folder inserter machine to fulfill outbound letters
• Operating FP postage machine to apply postage to outbound letters
• Being proactive by implementing or suggesting changes/ideas to processes you use daily
• General office organization, assisting associates in stocking, and other duties as assigned

Requirements:
To be successful in this role, the candidate must possess the following attributes and skills:

• Excellent organizational skills
• Proven administrative skills
• Strong attention to detail
• Great interpersonal communication skills
• Experience processing, organizing and cataloging checks and payments
• Customer service experience
• Ability to follow processes to the letter
• Experience working with Google Suite, Excel
• Google Suite
• Excel
• Numerically literate, comfortable working with numbers, making sense of metrics and processing figures with spreadsheets

You are ideal for this role if:

• You enjoy working with a team towards a common goal
• You are motivated by a start-up environment
• You enjoy following and honing processes and procedures
• You have a solid understanding and experience with end of day report balancing

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Google Suite: 1 year (Preferred)

Language:

• English (Required)

Ability to Relocate:

• East Syracuse, NY 13057: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000