Web Coordinator

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As Web Coordinator, you will be responsible for helping build and launch web experiences globally for our marketing website. You will be an expert in website and content localization best practices, working alongside partner teams such as Product, Creative and Engineering to deliver web projects withing a fast paced organization. The ideal candidate is comfortable working on multiple projects at a time, communicating with local collaborators and vendors, and has an understanding of web and localization fundamentals. You will experience and contribute to hands-on content preparation for localization and web production, global content brand and design updates, A/B experimentation, and translation memory tool implementation, in addition to working with multiple partners and agencies globally on exciting and high impact projects.

This position is an individual contributor role reporting to the Manager of Marketing Web Operations.

Responsibility

• Maintain complex web content management systems
• Maintain cross-functional and cross-brand workflow processes and standards to effectively and efficiently meet deadlines
• Coordinate and complete multiple website related projects, ensuring consistency with brand strategy and business objectives during the pre production phase
• Assist in triaging all new tasks for the website operations backlog, and work with partners to gather missing information and requirements when needed
• Create and maintain web copy decks globally gathering regional partner feedback pre and post localization
• Work with the production team to answer CMS troubleshooting questions, be the first line of defense for review before we share with stakeholders
• Participate in site launches and testing
• Troubleshoot and resolve any web content issues that arise
• Work with QA, SEO and Analytics teams to ensure all web pages are optimized, mobile-friendly, accessible and responsive across all devices

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• BA/BS degree or equivalent experience
• 2 years of website or content experience
• Experience with traditional and headless CMS, like Drupal and Contentful
• Experience with Agile methodologies and the Scrum framework
• Experience with collaboration tools and systems (e.g., Google Workspace, Atlassian Suite, Slack, Zoom)

Preferred

• 2 years of website or content experience in the B2B space
• Excellent written and verbal communication skills in English and strong interpersonal skills
• A diligent approach to content management and an ability to also keep an eye on the big picture
• Ability to work in a highly collaborative and team-focused environment with diverse, global, and cross-functional teams on multiple timezones
• Excellent organizational and project management skills and the ability to meet deadlines
• Knowledge of the nuances and technical complexities of other languages and regional business markets
• Knowledge of standard processes for localizing website content and proficiency in using CAT tools (e.g., Memsource and WordFast)

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

#LI-BF3 #LI-HYBRID