What are the responsibilities and job description for the Customer Service Representative position at DocuVault Delaware Valley?
About Docuvault Delaware Valley LLC
DocuVault is a leading provider of secure and confidential records management solutions in the Delaware Valley. We have the regions only facility specially designed and built for records management, where features include advanced climate control, fire systems, and exceed industry standards and ironclad 24/7 security. www.docuvaultdv.com
Corporate Culture is of paramount importance to the Docuvault team. The team believes in and lives by DocuVault’s core values which speak primarily to maintaining high ethical standards through commitment, honesty, respect, appearance, accuracy, accountability, confidentiality, continuous improvements, growth, and opportunities.
We are adding to our Team!!
Customer Service Representative:
Responsibilities
- Order processing
- Respond to inquiries via telephone, e-mail and fax
- Collaborate with relevant business units using available resources to efficiently assess the customer needs/ issue and recommend valid solutions
- Escalate unresolved issues to the appropriate Managers or supervisors
- Record and track details of each customer interaction and any actions taken
- Follow up on any customer issues requiring additional research
- Upsell DocuVault’s products and services to existing clients
- Support sales team throughout the sales process as required
- Collaborate with customers and vendors for the smooth transition of records from vendor and/or customer location to DocuVault storage facility
- Be proficient and knowledgeable of all internal software and systems
- Support collections efforts
- Attend and participate in all Customer Care team meetings, as required
- Additional tasks as required
Knowledge, Skills and Abilities
- Ability to work well with all levels of management and staff internal and external while maintaining a professional and diplomatic demeanor
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Ability to prioritize and integrate a proactive approach to assignments
- Ability to request assistance as needed
- Strong technical aptitude with the ability to quickly learn and adjust to new systems
- Strong analytical, problem solving and decision-making skills
- Effective organizational and time management skills
- Proficiency in written and verbal English required
Education and Experience
- Associate degree or equivalent experience preferred
- Previous experience with customer service desired
- Working knowledge of MS Office Suite
- Proficient in Excel
- Previous experience in transportation or logistics a plus
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $20