Demo

Specialist Software Support

DocuWare
Beacon, NY Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 3/13/2025

Why Should You Join?

For over 35 years, our customers have trusted us with their business processes. They know we are dedicated to providing the most usable, secure and stable document management solutions on the market. DocuWare is widely recognized as a market leader for cloud-based software.


We are a team of more than 600 thinkers, leaders, makers, designers, builders, supporters and achievers — united by a love of technology and the desire to help our customers and partners succeed. Worker happiness, team productivity and improved business performance is how we believe DocuWare can elevate every business.


We're looking for a Specialist Software Support to provide our customers and partners with prompt and professional technical support. This is a hybrid role and requires regular weekly travel to the Beacon, NY office.


Your Responsibilities

As a Specialist Software Support you would help customers and partners resolve problems via telephone, email, or remote sessions. You would reproduce the problem in VMWare Images or other appropriate environment to determine the solution and carry out remote maintenance on the customer’s system if required. You would create solution approaches, documents bugs and features and is responsible for the further processing and practical follow-up of the support events assigned until the problem is resolved.


  • Respond to incoming customer support cases within established time frames.
  • Answering general customer queries.
  • Reproducing and testing problems reported by customers.
  • Carrying out remote maintenance on customer systems.
  • Provide and/or research a proper solution to the submitted support case.
  • Recording of all aspects of a Support Case in the CRM.
  • Escalate to the proper level all support cases requiring additional resources for issue resolution.
  • Provide excellent communication and follow-up with customers to ensure a positive customer relationship.
  • Documenting bugs and features.
  • Any other duties as requested by management.


What You Need to Succeed

  • Required 2-year college degree or complimentary tertiary studies relating to IT OR 2 years maintaining and troubleshooting software issues in an IT environment.
  • Would prefer a minimum of 2 years' experience supporting, installing and configuring Windows software.
  • Must be able to demonstrate a high level of competency with software and operating systems, in a Windows environment.
  • Must possess a thorough understanding of networking protocols (TCP/IP, HTTP,DNS, DHCP)
  • Knowledge of databases (MS-SQL, MySQL, Oracle)
  • Ability to comprehend, analyze and research problems of a complex nature and make judgment decisions as to their solution.
  • Native language skills in either English, Spanish, or Portuguese
  • Possess excellent analytical and organizational skills, as well as excellent oral and written communication skills in English.
  • Some travel required.


What We Can Offer

  • This is an hourly position with an annual starting salary range of $45,000 to $50,000 based on experience.
  • Standard 40 hours work week, Monday to Friday from 8:30am to 5:00pm EST
  • One shift, on rotation every 13 to 14 weeks, you will need to work from 10:30am to 7:00pm EST to meet business needs for global clients
  • DocuWare funds $2,000/$4,000 annually towards single/family HDHP deductible
  • Your choice of medical plans (HDHP, EPO, PPO)
  • Short Term Disability (100% company paid)
  • Long Term Disability (100% company paid)
  • Group Term Life insurance (100% company paid)
  • 401(K) with company match
  • 12 annual paid holidays and generous PTO plan
  • Profit Sharing
  • Internationally growing and well established company
  • Thorough onboarding & induction period
  • Training and development opportunities
  • Participation in a positive intercultural company culture with an openness to new ideas
  • Virtual instructor led fitness offerings.
  • Access to Udemy training academy and Tuition Reimbursement
  • Flexible Spending & Dependent Care Accounts
  • Company events and more


Our Values

New ideas are always welcome here.


At DocuWare, you’ll find an open corporate culture, a wide variety of options for further education and a friendly, informal work environment. We offer creative, self-motivated individuals a diverse, international working environment with plenty of freedom and opportunity for professional development.


You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at https://www.instagram.com/life.at.docuware/.


Your Hiring Partner

Aleida Colabattista

Specialist People & Culture

careers@docuware.com

Here you can find us

25 Creek Drive

Beacon, NY 12508




EEOC Statement

DocuWare Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. DocuWare values diversity, equity and inclusion and this policy applies to all employment practices at DocuWare. DocuWare is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.


Background Screening Statement

Employment is contingent upon a successful completion of a criminal background investigation subject to any federal, state, and local laws.

Salary : $2,000 - $4,000

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Specialist Software Support?

Sign up to receive alerts about other jobs on the Specialist Software Support career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$83,039 - $104,143
Income Estimation: 
$105,489 - $131,507
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$130,171 - $173,458
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$118,925 - $156,720
Income Estimation: 
$130,171 - $173,458
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at DocuWare

DocuWare
Hired Organization Address Portland, OR Full Time
Your Responsibilities Meet or exceed budgeted sales and gross profit quotas. Develop business opportunities through chan...

Not the job you're looking for? Here are some other Specialist Software Support jobs in the Beacon, NY area that may be a better fit.

Prevention Services Specialist- Bilingual

Instructional Support Services, Liberty, NY

Housing Specialist

Rehabilitation Support Services, Inc. (RSS), Liberty, NY

AI Assistant is available now!

Feel free to start your new journey!