Customer Solutions Manager

Job Title: Customer Solutions Facilities Manager

Location: Kansas City, MO | On-site
Reports to: Vice President of Area Sales
Employment Type: Full-time
Seniority Level: Senior Leadership
Industry: Manufacturing | Mechanical Power Transmission Components | Engineering Services
Job Function: Operations | Engineering | Customer Solutions

Job Summary:

We are seeking a visionary and experienced Customer Solutions Facilities Manager to lead the operations and strategic direction of one of our key service centers. This role combines operational excellence, technical leadership, and customer-centric sales strategy to elevate our service performance and business growth. You will oversee production, engineering support, service delivery, and customer relationships, ensuring that all efforts align with broader organizational goals and long-term success.

This is a critical leadership role for a senior-level professional who thrives in fast-paced, technical environments and is passionate about operational performance, innovation, and driving customer value.

Key Responsibilities:

1. Strategic Leadership & Business Growth

• Develop and execute service center strategies that support corporate objectives and market growth.

• Partner with regional sales and corporate teams to define and drive customer-focused business development initiatives.

• Leverage technical capabilities to support differentiated solutions and deepen customer partnerships.

2. Operations & Engineering Management

• Lead and optimize all aspects of service center operations, including production, logistics, quality, safety, and engineering support.

• Implement lean processes and continuous improvement practices to enhance efficiency, reduce costs, and improve service quality.

• Ensure the team’s technical proficiency remains high to precisely meet complex client needs.

3. Customer Engagement & Solution Delivery

• Cultivate strong, trusted relationships with key customers across industrial markets.

• Serve as a strategic partner and technical advisor, ensuring top-tier service delivery and issue resolution.

• Champion a culture of customer-first thinking and solution-driven performance.

4. Team Development & Leadership

• Lead and develop a multidisciplinary team of technicians, engineers, and support staff.

• Implement training, coaching, and succession planning to strengthen team capability and engagement.

• Promote a culture of accountability, professional development, and collaborative problem-solving.

5. Quality Assurance & Continuous Improvement

• Drive service quality and operational integrity through regular audits, KPIs, and proactive issue resolution.

• Lead root cause analysis and corrective action efforts in partnership with quality and engineering.

• Foster a culture of innovation and continuous improvement across functions.

6. Financial & Risk Management

• Oversee budget planning, cost control, and service center financial performance.

• Monitor inventory, cash flow, and resource planning to support short- and long-term success.

• Identify operational risks and implement mitigation strategies aligned with safety and compliance standards.

Required Qualifications:

• Bachelor’s degree in Engineering, Industrial Management, Operations, or a related technical field

• 8–10 years of experience in the power transmission or industrial manufacturing industry

• 5 years of experience working with or supporting Dodge products

• Proven experience leading operations, engineering, or service center teams in a customer-facing environment

• Strong background in customer relationship management and commercial support

• Demonstrated leadership in building high-performing teams and improving operational performance

• Excellent communication skills (written, verbal, and interpersonal)

• Strong strategic thinking, problem-solving, and organizational skills

• Comfortable working independently in a dynamic, fast-paced setting

Physical Requirements:

• Ability to walk long distances and work in customer sites with conditions such as high heat, humidity, dust, heights, confined spaces, or underground

• Must be able to climb structures, work on catwalks, and perform physical tasks as needed

• Ability to lift and carry up to 50 lbs

• Must be able to drive long distances and travel up to 50–60% of the time, including overnight stays

• Able to speak and present confidently to individuals and small groups in person or virtually

Why Join Us?

• Lead a high-impact service center with strategic influence on growth and customer success

• Work alongside a collaborative, experienced leadership team

• Be part of an industry leader with a strong brand reputation and an innovation-driven culture

• Drive operational and customer excellence while advancing your career in a key leadership role

RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.