What are the responsibilities and job description for the Customer Support Representative position at Dodge Industrial, Inc.?
JOB TITLE / LOCATION :
Customer Service Representative
DESCRIPTION :
This position provides general administrative and customer service support to Mechanical Power Transmission customers across the U.S. In this role, you will act as the central point of contact for inquiries, provide solutions to those within your scope, and escalate those that require it. Reporting to an Inside Sales Manager, you will be responsible for managing all aspects of customer orders for distributors, OEMs, and Field Sales Engineers.
ESSENTIAL FUNCTIONS OF THE JOB :
- Act as liaison between manufacturing, engineering, warehousing, and customers
- Identify productivity improvement areas and work with management staff to clear bottlenecks
- Assist in debit resolution and ensuring clean invoicing to improve DSO
- Provide all basic customer service activities of quoting, warranty, credits, returns, etc.
- Expedite orders to meet customer demands
- Provide as needed support of management issues as they arise
- Support and back up teammates during absences and training
- Attendance at work is an essential function of the job
EDUCATION :
SKILLS / CERTIFICATIONS :
RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
